Data Center Infrastructure Operations Manager

About the Role
Simcentric is looking for an experienced Infrastructure Operations Manager (Datacenter Manger) to lead the day-to-day operations of our infrastructure services and support the delivery of high-performance computing solutions to customers across the region.

Unlike traditional data center operators that primarily provide colocation services, Simcentric operates as a bare metal infrastructure and cloud services provider. This role goes beyond managing facilities- it oversees the operational lifecycle of infrastructure, including server deployment, provisioning, logistics, inventory management, customer delivery, and operational excellence.

Reporting directly to the CEO, you'll lead a global team responsible for ensuring our infrastructure services remain reliable, scalable, and customer-focused while working closely with technical, project, procurement, and customer-facing teams.

Key Responsibilities

• Lead and manage the Infrastructure Operations team, ensuring reliable 24×7 service delivery and operational excellence.
• Oversee the end-to-end operational lifecycle of infrastructure services, including server procurement, inventory management, deployment, provisioning, logistics, and hardware lifecycle management.
• Ensure smooth day-to-day operations across data center infrastructure, bare metal server deployments, and customer provisioning activities.
• Collaborate closely with Network, Systems, Project Delivery, Procurement, and Customer Success teams to deliver infrastructure solutions efficiently.
• Drive operational planning, capacity management, process improvements, and continuous optimization of infrastructure workflows.
• Manage operational incidents, change management activities, maintenance planning, and root cause analysis.
• Develop and maintain operational documentation, SOPs, and service standards.
• Coordinate vendor relationships and support procurement planning for infrastructure expansion.
• Review operational performance metrics and identify opportunities to improve efficiency, scalability, and customer experience.
• Support customer onboarding, infrastructure implementation, migrations, and service delivery initiatives.

What We're Looking For

• Diploma or Degree in Information Technology, Computer Science, Engineering, or a related discipline.

• 5+ years of experience in infrastructure operations, data center operations, cloud infrastructure, hosting services, telecommunications, or managed service environments.

• Previous experience leading operational teams within a mission-critical infrastructure environment.

• Strong understanding of infrastructure operations, including:

  • Server deployment and provisioning
  • Hardware lifecycle management
  • Inventory and asset management
  • Data center operations
  • Linux environments
  • Networking fundamentals (TCP/IP, routing, switching)

• Experience working with customer-facing infrastructure services and enterprise clients.

• Strong problem-solving, operational planning, and stakeholder management skills.

• Excellent communication skills with the ability to coordinate across technical and business teams.

• Self-motivated, adaptable, and comfortable working in a fast-paced environment.

Nice to Have

• Experience in any of the following would be advantageous:

  • Bare metal server environments
  • Cloud infrastructure providers
  • Managed hosting providers
  • Internet Service Providers (ISP)
  • Telecommunications
  • Data Center Infrastructure Management (DCIM)
  • VMware or virtualization technologies
  • ITIL or service management best practices

Why Join Simcentric?

• Work with one of Hong Kong's leading infrastructure service providers.
• Be part of a business delivering enterprise-grade bare metal infrastructure across Asia.
• Opportunity to work with modern infrastructure technologies and large-scale deployments.
• Collaborate with experienced engineering teams on high-availability infrastructure.
• Play a key role in shaping operational excellence as the business continues to grow.

About Simcentric
Founded in 2007, Simcentric has established itself as one of Asia's leading infrastructure service providers, specializing in Dedicated Servers, Bare Metal Infrastructure, Colocation, and enterprise hosting solutions.
Operating three data centers in Hong Kong, including our latest Tier III+ facility, Simcentric delivers secure, reliable, and scalable infrastructure services to customers across Hong Kong, Mainland China, and the Asia-Pacific region.

Our network is supported by leading global carriers including China Telecom, China Unicom, China Mobile, NTT, GTT, PCCW Global, Pacnet, HKIX, and KT, enabling us to provide high-performance connectivity and enterprise-grade infrastructure solutions.

At Simcentric, we combine infrastructure expertise with customer-focused service, helping businesses scale through reliable technology and long-term partnerships.
Check out our website: https://www.simcentric.com/