Data Center IT Operations Engineer

We are seeking a detail-oriented and proactive Data Center Operations Engineer to join our global infrastructure team. This role is the hands-on force responsible for the day-to-day operational excellence of our critical data center facilities. The ideal candidate will be a skilled technician with a passion for technology, responsible for maintaining the health, security, and efficiency of the hardware and infrastructure that powers our services. This position requires participation in a 24/7 rotational shift schedule to ensure continuous operational support.

Key responsibilities

• Infrastructure Support & Maintenance: Execute the installation, decommissioning, and relocation of servers, network devices, and storage arrays. Perform hands-on troubleshooting and component replacement (e.g., DIMMs, HDDs, PSUs).
• Structured Cabling: Manage and implement all physical network cabling, including copper and fiber optic installations, ensuring adherence to industry best practices and internal standards for optimal performance and airflow.
• Incident Management: Act as a first responder to hardware and facility-related incidents. Manage and process all assigned tasks through ticketing systems. Efficiently manage the incident lifecycle from detection and recording to resolution and root cause analysis, following established Standard Operating Procedures (SOPs).
• Change Management: Execute planned change tasks and maintenance activities with precision and minimal service impact, following detailed change plans and documenting all steps and outcomes.
• Facility Monitoring: Conduct regular, thorough inspections of the data center environment, monitoring power, cooling, and environmental systems. Proactively identify and report any anomalies or potential risks to facility integrity.
• Inventory & Asset Management: Meticulously track all data center assets, including servers, components, and consumables, from receipt to disposal. Ensure the accuracy of the inventory management system.
• Operational Excellence: Contribute to the continuous improvement of data center operations by gathering data on space, power, and cooling utilization. Suggest and help implement optimization strategies.
• Security & Compliance: Enforce strict physical security protocols by managing personnel access and overseeing on-site vendors and contractors to ensure compliance with safety and security regulations.
• Knowledge Sharing: Document and share operational knowledge and on-site experience to contribute to the team's knowledge base.

Required

• Diploma or Degree in Information Technology, Computer Science, Engineering, or a related field.
• Demonstrable understanding of computer and server hardware components.
• Strong problem-solving skills with the ability to work logically and methodically under pressure.
• Excellent team player with strong communication skills and a customer-centric mindset.
• Willingness and ability to work in a 24/7 rotational shift environment and lift up to 20 kgs.

Preferred

• 1-3 years of experience in a data center or critical facility environment (preferred).
• Certifications such as CompTIA A+, Server+, or Network+, CCNA (preferred).
• Experience working with IT service management ticketing systems (e.g., Jira, ServiceNow) (preferred).
• Familiarity with data center infrastructure management (DCIM) tools (preferred).
• Basic knowledge of networking concepts (TCP/IP, VLANs) and Linux/Windows Server operating systems (preferred).
• Proficiency in Mandarin Chinese (spoken and written) is highly preferred to effectively communicate with key stakeholders and vendors in the region.