Data Center IT Operations Engineer - Mandarin Speaking Preferred

Data Center IT Operations Engineer/Technician

About the Role

We are seeking an experienced Data Center IT Operations Engineer/Technician to lead operational quality, incident governance, and process optimization within mission-critical data center environments. This role is responsible for managing complex incidents, improving operational standards, and coordinating cross-functional teams to ensure stable and efficient IT operations.

Key Responsibilities

• Oversee on-site IT operations quality, ticket governance, and closure of major or complex incidents.
• Lead incident analysis, RCA investigations, post-incident reviews, and operational improvement initiatives.
• Improve SOP/EOP procedures, monitoring strategies, knowledge base documentation, and ticket quality standards.
• Coordinate emergency response and escalation activities with network, server, vendor, customer, and regional teams.
• Train technicians and engineers on operational standards, troubleshooting methods, and best practices.
• Support continuous improvement initiatives focused on SLA performance, risk control, and operational consistency.

Qualifications

• 1+ years of experience in data centers, IT operations, cloud, colocation, or large-scale infrastructure environments.
• Strong knowledge of servers, networking, monitoring systems, ticketing platforms, change management, and asset management.
• Experience handling complex incidents, operational escalations, and cross-team coordination.
• Strong RCA, risk management, process optimization, and team coaching capabilities.
• Fluent English communication skills; Chinese and industry certifications such as ITIL, PMP, networking, system, or cloud certifications are a plus.
• Mandarin speaking preferred.

What We Offer

• Opportunity to work in large-scale mission-critical infrastructure environments.
• Exposure to global IT operations and cloud infrastructure projects.
• Career growth opportunities within IT operations leadership.
• Collaborative and multicultural work environment.

Work Location: Elk Grove Village, IL 60007

Pay: From $4,500.00 per month

Language:

• Mandarin (Preferred)

Ability to Commute:

• Elk Grove Village, IL 60007 (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person