Data Center IT Technician

What this job involves

We are looking for a Data Center Operations Associate to support daily IT and data center operations. In this role, you will provide first-level technical support, manage customer requests, perform hands-on infrastructure activities, and help ensure the smooth operation of data center facilities and services.

What your day-to-day will look like

• Handle customer requests through phone, email, and ticketing systems.
• Provide basic technical support and troubleshooting for hardware, software, installation, and setup issues.
• Escalate complex issues to Level 2 support and track tickets through resolution.
• Perform hardware installation, rack and stack, cabling, testing, and decommissioning activities.
• Provide remote hands support, including equipment checks, power cycles, component replacements, hardware upgrades, and cable testing.
• Coordinate incoming and outgoing shipments and verify equipment deliveries.
• Support service management processes by creating, updating, and closing service, incident, and change tickets.
• Assist with physical access management and security procedures within the data center.
• Support Power Maintenance Events (PME) and other operational activities.
• Maintain inventory, spare parts, cabinets, and consumables.
• Conduct physical audits and ensure asset records remain accurate and up to date.
• Collaborate with internal teams, vendors, and clients to support operational and project requirements.
• Support knowledge sharing, training initiatives, and continuous improvement efforts.
• Perform other duties as assigned.

Required Qualifications

• Bachelor’s Degree, Nitec, or Diploma.
• 1–2 years of Data Center experience, OR strong knowledge of IT hardware, software, and networking.
• Experience with Microsoft server products and basic understanding of data center power schemes.
• Proven ability to execute hardware rack/stack, cabling, decommissioning, and remote hands tasks.
• Experience handling logistics, inventory tracking, and database updates.
• Ability to follow Standard Operating Procedures (SOPs) and manage incident/change support tickets.
• Strong verbal and written communication skills.

Preferred Qualifications

• Experience supporting data center operations or IT infrastructure environments.
• Familiarity with Microsoft server technologies.
• Basic understanding of data center power and infrastructure concepts.
• Exposure to hardware deployment, remote hands support, and inventory management.