Data Center Manager

Position: Manager Data Center & NOC Operations
Experience: 15+ Years
Qualification: B.Tech / CCNP & PMP Certification
Industry: IT Services / Data Center / NOC Operations

Key Responsibilities

• Lead and manage Data Center and NOC operations, ensuring smooth 24x7 service delivery.
• Manage NOC teams and provide technical and operational guidance, including 3rd and 4th line support.
• Oversee incident management, service restoration, escalation management, and SLA compliance.
• Monitor staffing levels, shift schedules, workload and resource requirements to ensure timely response to network and server incidents.
• Manage maintenance activities, contracts, vendors, suppliers and service providers.
• Ensure SLA compliance for new service provisioning and service restoration.
• Handle capacity management, asset utilization and infrastructure requirements.
• Act as the key escalation point for customer issues, service outages and critical incidents.
• Develop, implement and maintain NOC processes, procedures and operational documentation based on industry best practices.
• Lead internal projects and continuous improvement initiatives to enhance service quality and operational efficiency.
• Coordinate with internal departments, customers, vendors and service providers to achieve business and service objectives.
• Develop, mentor and train team members and conduct regular performance and career development reviews.
• Manage operational priorities and ensure effective workload distribution across the team.
• Provide out-of-hours escalation support for critical service issues.

Candidate Profile

• Minimum 15 years of experience in IT Operations, preferably with extensive experience in Data Center and NOC environments.
• Strong experience in NOC management within large-scale IT environments.
• Proven experience in team leadership and technology supervision.
• Strong technical expertise in networking, servers, incident management and service operations.
• Experience in SLA management, capacity management, service restoration and infrastructure maintenance.
• Strong vendor, supplier and stakeholder management skills.
• Excellent problem-solving, communication and escalation management skills.
• Experience in managing and developing technical teams.
• CCNP and PMP certifications will be preferred.