Data Center Noc Engineer I

We are looking for a proactive and detail-oriented Data Center NOC (Network Operations

Center) Engineer to join our Command Center operations. This role is critical to the real-time

monitoring, incident escalation, and hands-on support of our data center infrastructure,

including power, cooling, environmental, and network systems.

The engineer will also contribute to data-driven analysis, support the development of

operational policies and procedures, and perform other assigned tasks as directed by

management. You will be a key enabler in maintaining the reliability, security, and efficiency

of mission-critical systems in a 24x7 environment.

Key Responsibilities:

Infrastructure Monitoring & Surveillance

• Continuously monitor facility and IT systems via BMS, DCIM, EMS, and NMS

platforms.

• Track and log key metrics such as power usage, temperature, humidity, network

traffic, and system health.

• Maintain detailed event logs, dashboards, and audit trails to support compliance and

reporting.

Incident Management & Escalation

• Detect, validate, and log infrastructure or network anomalies.

• Perform basic diagnostic checks to verify alarm legitimacy.

• Escalate incidents promptly to Engineering, Network, or Vendor teams following

SOPs and SLAs.

• Assist with post-incident investigations, timelines, and Root Cause Analysis (RCA)

documentation.

Data Analysis & Insights

• Analyze operational data from monitoring systems to identify trends, anomalies, and

performance bottlenecks.

• Generate reports and dashboards that inform capacity planning, energy efficiency,

and system health.

• Provide recommendations to improve monitoring effectiveness, system reliability,

and operational readiness.

• Collaborate with engineering teams to refine alarm thresholds, monitoring logic, and

alert policies based on historical data.

Remote Hands Support

• Execute physical tasks under directions, including:

o Power cycling equipment

o Cable tracing, labeling, and organization

o Visual inspections and validation of hardware conditions

• Perform simple logical actions (e.g., console resets) only when clearly instructed.

• Ensure all interventions are logged and compliant with audit requirements.

Rack & Capacity Management Support

• Maintain up-to-date rack layout documentation, power budgets, and port usage

maps.

• Support cabling organization and structured layout in collaboration with Network

teams.

• Identify and escalate capacity constraints or environmental risks (power, cooling,

port utilization).

Reporting, Documentation & Policy Support

• Prepare shift turnover reports, highlighting incidents, alerts, and ongoing issues.

• Update incident and ticketing platforms with complete and timely information.

• Contribute to weekly/monthly Command Center performance and capacity reports.

• Assist in the development or revision of operational procedures, SOPs, and

escalation workflows, under the guidance of superiors or compliance requirements.

Compliance, Safety & Standards

• Follow all SOPs, work instructions, and escalation paths based on ITIL or ISO

frameworks.

• Ensure operations align with ISO 27001 (Information Security), ISO 20000 (Service

Management), and TIA-942(Data Center Standards).

• Maintain strict adherence to safety, security, and access control policies.

Teamwork & Communication

• Work closely with Data Center Engineers, Network Engineers, Facilities, and Security

teams.

• Ensure smooth shift handovers with thorough documentation and verbal updates.

• Support internal audits, testing drills, and compliance reviews as needed.

• Foster a disciplined, reliable, and collaborative NOC culture.

Other Duties

• Perform additional tasks and responsibilities as directed by superiors or

management, including support for new tools, workflows, or special projects.

Qualifications:

Education:

• Bachelor’s Degree in IT, Computer Science, Electrical/Electronic Engineering OR

• Technical diploma with relevant industry certifications and experience.

Experience:

• Entry-Level: 1–2 years in NOC monitoring, data center operations, or IT support.

• Mid-Level: 3–5 years in mission-critical infrastructure monitoring, with escalation

and analysis responsibilities.

Technical Skills:

• Familiar with enterprise monitoring tools (BMS, DCIM, EMS, NMS).

• Understanding of data center infrastructure (UPS, CRAC, PDUs) and basic networking

(IP, cabling, ports).

• Hands-on knowledge of IT support or Remote Hands procedures.

• Comfortable using ticketing systems (e.g., ServiceNow, Remedy, Jira).

• Basic data analysis using Excel, dashboards, or monitoring exports.

Soft Skills:

• High attention to detail and operational discipline.

• Strong written and verbal communication for logs, coordination, and escalation.

• Calm and responsive during critical incidents or high-pressure situations.

• Flexible and adaptable to 24x7 rotating shift environments.

• Team player with a service-oriented mindset.

Preferred Certifications (Optional):

• ITIL Foundation

• CompTIA Network+ / A+

• Data Center Certified Professional (CDCP) or similar

What We Offer:

• Exposure to cutting-edge data center technologies and global standards

• High-impact role in a mission-critical operations environment

• Collaborative, structured, and process-driven work culture

• Opportunities to learn, grow, and influence operational excellence