Data Center Operations L1 & L2

Details

Data Center Operations L1 & L2

Category: IT Support

Qualification: B Tech / BE or equivalent. MCSE, ITIL

Experience: 3 - 6 Years

Location: Bangalore

Duties and Responsibilities

Key Skills

• Basic knowledge of servers, networking, storage, and backup devices
• Familiarity with Windows and Linux operating systems
• Understanding of management ports such as IMM, iDRAC, and iLO
• Attention to detail in maintaining inventory and checklists
• Strong coordination and incident monitoring skills

Work Environment

• 24/7 support setup
• 6 working days per week with a rotating weekly off

Job Responsibilities Data Center Operations & Maintenance:

• Mount and demount data center devices including servers, switches, and storage
• Perform and maintain daily operational checklists and conduct physical inspections
• Configure and verify management ports: IMM, iDRAC, iLO
• Accurately track device movements and update inventory logs

Technical Assistance & Monitoring

• Assist OEM and internal technical teams with hardware installation, troubleshooting, and replacements
• Monitor and maintain data center cleanliness and manage visitor logs
• Coordinate vendor activities and provide escort support when required
• Support backup and media management tasks
• Monitor incident tickets, batch processes, and file uploads
• Escalate critical issues to L2 or appropriate technical teams
• Participate in BCP (Business Continuity Planning) and DR (Disaster Recovery) drill coordination