Data Center Operations Lead

About the role

As the Data Center Site Lead, you will serve as the main accountable owner for all matters related to data center critical operations, working collaboratively with internal and external stakeholders (mainly colocation provider) to ensure operational excellence. You will work hand-in-hand with access management and security systems to adhere to Oracle's stringent data center security standards/policies. Additionally, you will actively involve in incident, change, and vendor management for data center space, cooling, and power systems. Your proactive approach to identifying and mitigating risks associated with data center operations will be vital to the success of this role.

Key responsibilities

• Process discipline — strong in data center operational processes, including SOP, MOP, EOP, SOO, change control, incident review, problem management, risk register management, corrective/preventive actions, audit readiness, and compliance tracking
• Technical expertise — strong working knowledge in at least one of the following areas: Mechanical systems, Electrical systems, TCS loop/liquid cooling, Project Management, Server & Network infrastructure, or Commissioning
• Data center security practices — understand data center security standards and coordinate closely with Access Management, Security Systems, Colo, and internal stakeholders to ensure compliance with Oracle's security policies, access control requirements, audit expectations, and site security procedures
• Business continuity and shift coverage — understand 24x7 data center operational expectations, business continuity requirements, backup coverage, cross-training, shift planning, weekend/public holiday support, and escalation management
• Colo and stakeholder governance — collaborate effectively with colocation providers and internal stakeholders to maintain 100% data center availability, including leading weekly, monthly, and quarterly operations reviews, tracking action items, reviewing performance, and ensuring site-specific processes are established and followed
• Incident, change, problem, and risk management — lead and manage incidents, changes, and problems related to data center space, cooling, power, security, and operational readiness
• Build-to-operations handover — knowledge of new data center build/deployment support, project-to-operations handover, operational readiness review, site acceptance, as-built documentation, open defect closure, handover checklist, and lessons learned from build-to-operations transition activities
• Team leadership and mentoring — oversee, guide, and mentor data center technicians and engineers while supporting team development, operational discipline, and ownership at site level
• Reporting, audit, and compliance — provide regular reports and audits on data center performance, security, risks, compliance status, open actions, and operational readiness
• Liquid cooling / TCS loop exposure — exposure to liquid cooling, TCS loop, GPU/high-density deployments, or related infrastructure

About you

• Strong in data center operational processes, including SOP, MOP, EOP, SOO, change control, incident review, problem management, risk register management, corrective/preventive actions, audit readiness, and compliance tracking (Must have)
• Strong working knowledge in at least one of the following areas: Mechanical systems, Electrical systems, TCS loop/liquid cooling, Project Management, Server & Network infrastructure, or Commissioning (Must have)
• Understanding of data center security standards and ability to coordinate closely with Access Management, Security Systems, Colo, and internal stakeholders (Must have)
• Understanding of 24x7 data center operational expectations, business continuity requirements, backup coverage, cross-training, shift planning, weekend/public holiday support, and escalation management (Must have)
• Ability to collaborate effectively with colocation providers and internal stakeholders (Must have)
• Ability to lead and manage incidents, changes, and problems related to data center space, cooling, power, security, and operational readiness (Must have)
• Knowledge of new data center build/deployment support, project-to-operations handover, operational readiness review, site acceptance, as-built documentation, open defect closure, handover checklist, and lessons learned (Should have)
• Ability to oversee, guide, and mentor data center technicians and engineers (Should have)
• Ability to provide regular reports and audits on data center performance, security, risks, compliance status, open actions, and operational readiness (Should have)
• Exposure to liquid cooling, TCS loop, GPU/high-density deployments, or related infrastructure (Good to have)