Data Center Operations Technician (7x24 Shift)

Job Responsibilities:

• Perform 24x7 data center operations and monitoring according to client requirements and operational standards.
• Respond to incidents and execute work orders in compliance with defined Service Level Agreements (SLA), including ad-hoc operational tasks.
• Familiar with data center environments, monitoring systems, and operational procedures; conduct routine inspections to identify potential risks and follow Emergency Operating Procedures (EOP) to handle incidents quickly and accurately.
• Complete incident records, maintain operational logs, and prepare initial incident reports when required.
• Proficient in using ticketing/work order management systems, strictly follow Standard Operating Procedures (SOPs), and independently complete assigned tasks with a focus on achieving SLA targets and maintaining zero operational errors.
• Understand data center infrastructure including network switches, servers, structured cabling, and related IT equipment; familiar with equipment installation, rack mounting, cable deployment, troubleshooting, and maintenance procedures.
• Support data center activities including site surveys, on-site coordination, minor installation works, and issue escalation/reporting.

Job Requirements:

• Diploma or above in Computer Science, Information Technology, or related disciplines.
• Basic knowledge of data center operations and infrastructure management.
• Familiarity with IT hardware, Microsoft Office applications, and basic IT concepts.
• Strong logical thinking, communication skills, and professional customer service attitude.
• Ability to listen actively, communicate clearly, and work effectively within a team environment.
• Strong self-discipline, responsibility, and ability to follow operational procedures.