Data Center Site Manager/Supervisor

About the role

Lead and manage the daily operations of the Data Center site, ensuring the availability, reliability, and operational excellence of all infrastructure and systems. Supervise and manage a team of six shift Operations Engineers, including manpower planning, shift scheduling, task assignment, performance management, coaching, and professional development. Ensure 24x7 operational coverage and maintain adequate staffing to support business and customer requirements.

Key responsibilities

• Act as the primary escalation point for operational incidents and coordinate cross-functional teams to drive timely issue resolution and root cause analysis
• Oversee the operation, maintenance, and troubleshooting of AI/HPC infrastructure, including NVIDIA GB200 Clusters, NVIDIA GB300 Clusters, GPU Servers, x86 Servers, Storage Servers, Ethernet and InfiniBand Switches, and optical fiber, DAC, AOC, and associated cabling systems
• Establish, maintain, and continuously improve operational procedures, Standard Operating Procedures (SOPs), Emergency Operating Procedures (EOPs), and preventive maintenance programs
• Monitor site health, operational KPIs, incident trends, and infrastructure performance to ensure service quality and operational efficiency
• Coordinate hardware installation, rack and stack activities, system commissioning, infrastructure expansion, and lifecycle management
• Review and approve maintenance activities, change requests, incident reports, and shift handover records
• Ensure compliance with company policies, operational standards, safety requirements, and security procedures within the Data Center
• Collaborate with engineering, network, facilities, and vendor teams to support new deployments and operational improvement initiatives
• Participate in on-call rotation and provide hands-on operational support when necessary, including covering shift duties during manpower shortages, emergencies, or critical incidents
• Drive a culture of operational excellence, teamwork, accountability, and continuous improvement within the site operation team

About you

• Bachelor's degree or above in Computer Science, Computer Engineering, Electrical Engineering, Electronics Engineering, Information Technology, or related disciplines
• Minimum 5 years of experience in Data Center operations, IT infrastructure, or HPC/AI infrastructure management
• Minimum 2 years of experience in team leadership or people management
• Proven experience managing 24x7 shift operations in a mission-critical environment is preferred
• Experience with large-scale AI or HPC clusters is highly desirable
• Strong knowledge of Data Center operations and infrastructure management, including NVIDIA GB200 Clusters, NVIDIA GB300 Clusters, GPU Servers, x86 Servers, Storage Systems, Ethernet Networking, and InfiniBand Networking
• Familiarity with NVIDIA GPU architecture, NVLink, NVSwitch, and AI cluster deployment concepts
• Experience with server hardware troubleshooting, firmware management, and hardware lifecycle management
• Good understanding of structured cabling systems, including optical fiber, MPO/LC connectors, DAC, and AOC cabling
• Strong Linux administration and troubleshooting skills, including system and service management, hardware and performance diagnostics, log analysis and incident investigation, network troubleshooting, and basic scripting and automation