Data Center Technical Support Specialist

Job Details

• Position Title: Data Center Technical Support Specialist
• Number of Positions: 2
• Job Location: Panvel
• Experience Required: 1 to 2 Years (in Data Center Operations, IT Infrastructure, or System Support)
• Education Qualification: B.Tech or B.E. in Computer Science / IT / Related Stream

Certifications (Preferred / Required)
Candidates should possess one or more of the following certifications:

• MCSE (Microsoft Certified Systems Engineer)
• Red Hat Certified System Administrator / Engineer (RHCSA / RHCE)
• CCNA (Cisco Certified Network Associate) / CCNA

Key Roles & Responsibilities

• Provide technical support and monitoring for Data Center infrastructure and server equipment.
• Handle installation, configuration, maintenance, and troubleshooting of servers (Windows/Linux) and network hardware.
• Perform routine health checks, rack placement, cabling management, and hardware maintenance.
• Manage shift handovers, incident logging, ticketing systems, and escalate critical issues following standard operating procedures.
• Coordinate with vendor support teams for hardware replacement and maintenance activities.

Preferred Skills

• Strong knowledge of Linux/Unix administration and Windows Server OS.
• Basic understanding of networking concepts (TCP/IP, VLANs, Routing, Switching, and Firewalls).
• Hands-on experience with server hardware (Dell, HP, Cisco, etc.).
• Excellent problem-solving, analytical, and communication skills.