Data Center Technician

Data Center Operations Technician

Position Overview

The Data Center Operations Technician plays a critical role in supporting the day-to-day operations, troubleshooting, and coordination activities for data centers and critical facilities. Reporting to the Data Center Operations Site Lead, this position is responsible for managing vendor relationships, ensuring operational continuity, and maintaining the integrity of mission-critical infrastructure.

Key Responsibilities

Operational Leadership & Management

• Lead and coordinate a team of contractors and vendors in daily data center operations
• Perform comprehensive data center operations and inspections, including monitoring and management of infrastructure systems, environmental conditions, and facilities
• Administer service desk operations to ensure efficient issue resolution and stakeholder communication

Monitoring & Incident Management

• Monitor critical facilities and infrastructure system alerts in real-time
• Execute necessary escalation procedures for system anomalies or failures
• Manage incident response and escalation protocols for any facilities or system downtime events
• Liaise with UOB business units regarding utilities, building services, facilities, and systems issues

Safety & Compliance

• Implement and enforce safe work practices for all on-site activities
• Administer and maintain building records, licenses, permits, and regulatory documentation in accordance with Singapore standards
• Ensure all procedures, processes, and service level agreements are consistently followed

Planning & Reporting

• Assist in planning and executing disaster recovery activities and business continuity exercises
• Conduct periodic reviews of data center operations and identify gaps, risks, or improvement opportunities
• Prepare and update monthly data center and service desk performance reports
• Maintain and update site asset database in accordance with Computerized Maintenance Management System (CMMS) requirements

Required Qualifications

Education & Certifications

• Diploma in Computer Science, Information Technology, Facilities Management, or equivalent qualification
• Certified Data Centre Professional (CDCP) or equivalent data center certification preferred

Experience

• Minimum 3 years of hands-on experience in Data Center Operations, Facilities Monitoring, and Management
• Demonstrated experience with service desk operations and incident management processes
• Familiarity with Mechanical, Electrical, and Plumbing (MEP) systems operations

Technical Competencies

• Strong working knowledge of data center infrastructure, including:

  • Computer Room Air Conditioning (CRAC) systems
  • Fire suppression systems
  • Water detection and leak prevention systems
  • Uninterrupted Power Supply (UPS) systems
  • Power distribution units (PDU) and environmental monitoring systems

• Understanding of critical facilities best practices and industry standards

Core Competencies

• Resourceful problem-solver with strong analytical skills
• Excellent communication and interpersonal abilities
• Ability to work effectively under pressure in a 24/7 operational environment
• Strong organizational skills with attention to detail
• Proven ability to manage multiple priorities and stakeholders