Data Center Technician

About the role

An Oracle Data Centre Technician will be the technical liaison between the technology teams and the Data Centre Environment. You are able to troubleshoot and solve all but the most complex infrastructure issues. As a skilled troubleshooter on a wide range of Data Centre environment and systems, you understand which issues should be escalated to the appropriate resolver groups. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on your own but also know how to take direction when it is given, paying attention to all details involved. You are expected to improve current processes and introduce automation with an aim towards simplification. You are able to execute small projects on your own and work with your manager in planning and executing larger local projects.

Key responsibilities

• Understand internal customer problems and provide technical solutions in a timely manner
• Understand customer urgency and sensitivity of a problem
• Speak confidently and communicate clearly with internal customers
• Work well within a demanding customer environment and delight customers
• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware and software
• Provide escalated 2nd level technical support for complex technical issues which may include leading problem management cases and providing management status
• Manage escalated support cases and lead appropriate internal technical resources and/or 3rd party vendors to resolution
• Assist with server operating system and application upgrades, bug fixes, and patching
• Perform replacements of failed components such as hard drives and DIMMs
• Troubleshoot and resolve network connectivity issues

About you

• Strong background in Linux
• Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment)
• Solid foundation of experience supporting servers, storage and networking technology
• Solid knowledge of Data Centre Ecosystem (cooling, electrical, networking, and structured cabling)
• Performance Management/Troubleshooting
• Base Operating System Installation
• Ability to replace AOC, QSFP, MPO, and Cat6 cables
• Ability to troubleshoot basic switch issues and replace switches
• Responsible for a shift in a 24/7/365 working environment including on-call rostered basis shift