Data Center Technician

Position Overview

Primarily responsible for routine data center maintenance and basic server management, with foundational knowledge of network theory. Work closely with the team to support data center tasks. This role operates on a 7×24 rotating shift basis.

Key Responsibilities

• Conduct daily on-site inspections in the data center to ensure basic server and network infrastructure stability.
• Follow established SOPs to maintain safety and compliance.
• Manage tasks and incident reports through the ticketing system.
• Identify and replace faulty server components.
• Read and understand basic SEL (System Event Log) entries to troubleshoot common server errors.
• Use BMC/IPMI or similar tools for basic remote hardware monitoring and diagnosis.
• Assist with firmware upgrades, patch management, and simple configuration tasks.
• Help with basic cabling tasks, including fiber and copper installation, labeling, and simple testing.
• Participate in server and network device rack-mounting, ensuring accurate placement and documentation.
• Manage common spare parts such as cables and hardware components.
• Collaborate with shift teams to ensure seamless handover of ongoing tasks and incidents across 7×24 operations.

Qualifications

• Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or related fields (or equivalent experience).
• 0-2 years of experience in data center or related fields, proficient in server hardware maintenance and basic network configuration/troubleshooting.
• Understand the concepts of OSI Layers 1 to 4 to assist in troubleshooting physical layer issues (e.g., cable or port failures).
• Foundational understanding of server hardware and basic network environments to assist in troubleshooting and component replacements.
• Some familiarity with data center infrastructure, including cooling, power, and safety compliance.
• Proficiency in basic office software (e.g., Excel, Word, Lark).
• Willing and able to work 24×7 rotating shifts in an on-site data center environment.
• Basic reading and writing proficiency in English and Chinese.
• Willingness to learn quickly and adapt to a fast-paced data center environment.

Preferred Qualifications

• Experience operating AI GPU clusters.
• Experience supporting NVIDIA or AMD GPU server platforms.
• Experience with Dell, Supermicro or other enterprise GPU/server platforms and OEM support processes.
• RHCE, CCNA/CCNP or similar industry certifications.
• Experience with ITIL-based incident, problem and change-management processes.
• Previous experience coordinating technicians, shift activities or data center operations is a plus.

Ability to Commute: Buffalo (Required)

Ability to Relocate: Buffalo: Relocate before starting work (Required)

Pay: From $67,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years of hands-on experience do you have working in data center operations, server hardware, or network infrastructure?
• Are you willing and able to work on-site in a 24×7 rotating shift schedule, including nights and weekends?

Ability to Commute:

• Barker, NY 14012 (Preferred)

Work Location: In person