Data Centre Associate

About the role

The Data Center Associate supports the day-to-day operation, maintenance, and reliability of the data center site. The role covers physical infrastructure checks, capacity allocation, asset control, vendor coordination, and on-site support for projects and incidents, so that customer services run without interruption.

Key responsibilities

• Carry out scheduled physical and visual inspections of IT equipment and critical facilities (power, cooling, fire protection, environmental monitoring), including equipment health checks such as status and fault indicators
• Spot abnormalities early, log them in the ticketing or DCIM system, and escalate according to standard operating procedures (SOPs)
• Provide on-site support during planned power-down and power-up events and maintenance windows, following approved Method of Procedure (MOP) documents
• Respond to hardware failures and raise repair or replacement cases with manufacturers and service providers
• Track each case through to resolution and keep incident records accurate and up to date
• Allocate rack space, power, and cooling for new installations, relocations, and decommissions
• Maintain capacity records so space, power, and cooling stay within design and safety limits
• Run regular cycle counts and reconcile physical assets against inventory records
• Manage asset movements (receiving, installation, relocation, disposal) according to change and asset control procedures
• Coordinate, escort, and supervise vendors and contractors on site, ensuring they follow safety and security requirements

About you

• Diploma in Electrical/Mechanical Engineering, Data Centre Infrastructure & Operation, Facilities Management, or a related field
• 1–3 years of experience in data center, critical facilities, or IT infrastructure operations
• Basic understanding of data center power (UPS, PDU, generators), cooling (CRAC/CRAH), and structured cabling
• Familiarity with ticketing, DCIM, or asset management tools
• Able to work shifts and take part in on-call rotation
• Good communication skills, attention to detail, and a strong safety mindset
• Certifications such as CDCP or ITIL Foundation are an advantage