Data Centre Campus Operations Manager

Our client is a global provider of essential infrastructure that owns, develops, and manages high-quality, sustainable data centers in major global cities. Their global power bank of 5.0 GW includes completed data center facilities, secured power, and potential data center projects.

Role Purpose

The Site Manager/Director will oversee the Data Center Campus Team and own the full management and performance of a state-of-the-art data center campus, driving operational excellence, customer satisfaction, and commercial success.

Key Responsibilities

Operations & Compliance

• Drive the success and performance of a sustainable, state-of-the-art data center campus, working with your team and vendors to deliver best-in-class operations
• Ensure data center operations comply with global standards, local regulations, internal policies, and training requirements
• Respond to site callouts outside of office hours (approximately every three weeks)

Leadership & Coordination

• Lead the local site team, providing direction, coaching, and development
• Coordinate closely with regional and global teams to align operations with company-wide strategy and standards

Vendors & Suppliers

• Maintain strong supplier and OEM (Original Equipment Manufacturer) relationships
• Manage external suppliers and service providers to ensure service quality and value

HSE & Financial Management

• Oversee Health, Safety & Environment (HSE) performance for the campus
• Oversee and manage the P&L for the campus, driving operational efficiency and financial performance

Customer Management

• Own and run all customer-relevant reporting and meetings
• Ensure customer processes are fully integrated into site workflows
• Ensure customer satisfaction and drive continuous improvement at all stages of the customer journey
• Serve as the focal point for local clients, supporting and resolving any queries in a timely and professional manner

Requirements

• Minimum 10+ years of data center operations experience with global clients
• Proven experience operating a data center of more than 20 MW
• Technical degree, with strong technical and management skills
• Proven people leader with passion and commitment to developing teams
• Excellent communication skills in the local language and English
• Skilled at handling critical situations and making decisions under pressure
• Experience managing external suppliers and services
• Highly passionate and self-motivated, with a strong ownership mindset