DATA CENTRE ENGINEER

Data Centre Monitoring & Incident Management

* Monitor data centre monitoring systems for alerts, alarms, and abnormal conditions.

* Identify potential operational issues and raise incident tickets in accordance with established procedures.

* Escalate technical alerts and incidents to the appropriate Subject Matter Experts (SMEs) or support teams.

* Track incident tickets from initial reporting through resolution and closure.

* Maintain accurate records of incidents, actions taken, escalations, and status updates

Security and Access Control

* Verify and facilitate authorised visitor, contractor, and vendor access.

* Escort visitors and vendors within controlled data centre areas where required.

* Perform physical infrastructure checks, including rack access control and identification of unattended or unauthorised items.

* Maintain data centre facilities awareness (e.g. aircon leaks, temperature abnormalities).

* Follow security policies and procedures when handling customer equipment.

Documentation and Inventory

* Register equipment movement in and out of the data centre.

* Record serial numbers and equipment changes.

* Perform hardware inventory checks and asset verification.

Personnel Requirements

* Minimum academic qualification: Diploma or below (Nitec/technical diploma in IT, Computer Engineering, or related discipline preferred).

* Basic understanding of data centre operations, IT infrastructure, and common hardware (servers, network equipment, racks, cabling).

* Good working knowledge of Microsoft Office applications (Excel, Word, Outlook).

* Ability to follow SOPs, escalation procedures, and security requirements without close supervision.