Data Centre General Manager (Mandarin Speaker)

We are seeking an experienced Data Center Operations General Manager to lead strategic and operational activities across multiple mission-critical data center facilities. The role will oversee 24/7 operations, critical infrastructure, service delivery, operational readiness, customer management, workforce capability, compliance and continuous improvement.

Key Responsibilities

• Lead and manage 24/7 data center operations across multiple facilities/campus.
• Oversee critical infrastructure including electrical, mechanical, cooling, UPS, generators, BMS, EPMS and fire protection systems.
• Drive operational readiness, incident management, RCA, risk management and business continuity.
• Establish operational standards, SOPs, MOPs, EOPs and performance KPIs.
• Lead new data center commissioning, handover and operational readiness activities.
• Manage Data Center Managers, Shift Leads, Engineers, SMEs and wider operations teams.
• Manage customer relationships, service delivery, SLAs, vendors and contractors.
• Drive operational efficiency, reliability, automation and continuous improvement.
• Ensure EHS, regulatory and operational compliance.
• Manage operational budgets, OPEX, manpower planning and cost optimisation.

Requirements

• Bachelor's Degree in Electrical Engineering, Mechanical Engineering, Facilities Management or related discipline.
• Typically 15+ years of relevant experience in data centers, mission-critical facilities, utilities, semiconductor, telecommunications or similar high-availability environments.
• Strong senior-level leadership experience managing large technical/engineering teams and 24/7 mission-critical operations.
• Experience managing multiple facilities or a large data center campus.
• Exposure to data center commissioning, operational readiness and handover.
• Strong knowledge of electrical/mechanical critical infrastructure and redundancy.
• Proven experience in incident management, RCA, risk management and business continuity.