Data Centre Operations Engineer

Job Description Data Center Hands & Feet L1 Engineer

Job Title: Data Center Hands & Feet Engineer
Level: L1 Support
Experience: 2–4 Years
Education: Graduate in any stream
Positions: 10
Location: [To be confirmed]
Work Mode: Onsite / Data Center

Job Summary

We are looking for Data Center Hands & Feet L1 Engineers to provide onsite physical support for servers, network, storage and other IT infrastructure. The role involves executing physical tasks as instructed by remote L2/L3 teams, basic troubleshooting, equipment checks, cabling, hardware replacement and maintaining data center documentation.

Key Responsibilities

• Perform onsite Hands & Feet support for servers, network, storage and other data center equipment.
• Perform physical server/network device checks, power cycling and equipment health checks.
• Assist with server installation, rack & stack, de-racking and equipment relocation.
• Perform cable tracing, patching, labeling and cable management.
• Support hardware replacement activities such as HDD/SSD, RAM, power supply, fan and other FRUs under approved instructions.
• Check and report LED/status indicators, alarms and hardware alerts.
• Assist remote L2/L3 teams during troubleshooting and maintenance activities.
• Perform console access, reboot and basic device-level checks as instructed.
• Support installation and replacement of network devices, servers and storage equipment.
• Maintain proper asset identification, inventory and rack documentation.
• Follow approved SOPs, MOPs and change procedures for all activities.
• Update tickets with activity details, photographs, serial numbers and resolution information where required.
• Coordinate with OEM/vendor engineers during onsite hardware support.
• Support scheduled maintenance windows, patching activities and data center changes.
• Escalate any abnormality or hardware issue to the appropriate L2/L3 team.

Required Skills

• Data Center Hands & Feet Support
• Server & Network Hardware Support
• Rack & Stack / De-racking
• Cable Management & Cable Tracing
• Hardware Replacement
• Basic Server Troubleshooting
• Power Cycling / Reboot Support
• Console Access
• Asset & Inventory Management
• Data Center Operations
• Incident / Service Request Handling
• SOP / MOP / Change Management
• Vendor/OEM Coordination
• Basic knowledge of Windows/Linux, Servers, Networking and Storage