Data Centre Operator - Shift / Toa Payoh

Responsibilities:
Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude.

Diagnose and resolve technical issues related to hardware, software, and network connectivity. (Level 1 support)

Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up

Identify and escalate complex issues that were not able to resolve at level 1, to next level support team when necessary

Contribute and maintain a knowledge base of frequently asked questions and solutions.

Vendor coordination for customer onsite support when necessary

Adhere to data centre routine and security procedures

Working in a rotating shift schedule to ensure 24x7 coverage

Requirements:
ITE / Dipolma in any related IT discipline.

Possess ITIL 4 certification CCNA certification is an advantage

Experience with Cyber Security

Experience with service desk ticketing systems or monitoring tools. Experience with cloud technologies

ALPSOFT TECHNOLOGIES PTE. LTD.

AlpSoft founded in 2002 headquartered in Singapore. Management with a 20-year combined experience working with Multi-National Companies like Hewlett-Packard, Seagate and Agilent. The key uniqueness of AlpSoft is that its management team are highly competent engineers and managers from reputed MNC's. We are consistently chosen by world-class MNC's to support them. We have strong passion to work for small and medium enterprises and start-up companies too.

Since inception, AlpSoft have made significant contributions to the growth of our customers by providing end-to-end solution services starting with Solutions Architecture,Applications Analysis & Design, Project Execution & Management, Quality Control, Solution Delivery & Ongoing maintenance of their business critical applications.

Our background in the Enterprise environment and our capabilities in the Client-Server and N-tier Architectures worked as a substantial benefit to our customers in migrating some of the business critical systems to today’s technology. We continue to provide end-to-end solutions in the “legacy-to-e” arena to our customers with tremendous amount of success rate.

We have a team of expert recruitment professionals, who possess experience with Multi-National Corporations from various industries. Having a sound understanding of the difficulties and rigors in getting that right candidates, they possess good combination of commercial and practical experience gained from various industries, our team is constantly improving the recruitment process to bring solutions from a variety of perspectives.

We are proud to share that many of our clients have chosen to partner us for years. This speaks volumes about the type of long-term relationships we cultivate with our clients whom we cherish deeply.

In partnering our clients, we listen closely to their needs, which are continually evolving as their business grows. To fulfil those changing needs, we have since expanded our service offerings to include new business entities such as HR Consulting, with other exciting plans in the pipeline.

Our Vision:
To actively partner with our valued customers in exploiting information and knowledge with timeliness and cost-effectiveness to increase our customers’ competitive edge."

Purpose Statement

Partner with

selected long-term clients

to exploit improvement opportunities in

cost, speed, knowledge

in order to advance our joined

competitiveness