Data Centre Resident Engineer

We are seeking a detail-oriented and analytical Data Centre Resident Engineer to join our team in Singapore. In this role, you will be responsible for the day-to-day operations and maintenance of our data center infrastructure, ensuring optimal performance, reliability, and security of our critical systems. As a resident engineer, you will provide on-site technical support and be the first point of contact for operational issues, working efficiently to resolve incidents and maintain our infrastructure at peak performance.

• Conduct regular physical inspections of IT infrastructure and equipment
• Monitor and report on the operational status of systems, servers, and network devices
• Identify and escalate hardware issues or anomalies to the appropriate technical teams
• Document findings and maintain accurate health check records
• Provide secure escort services for authorised personnel, vendors, and contractors within restricted data centre areas
• Verify access credentials and ensure compliance with security protocols
• Maintain visitor logs and ensure all escorted activities adhere to facility security policies
• Safely handle and relocate IT equipment, servers, and hardware within the data centre
• Coordinate with technical teams to ensure proper handling procedures
• Update asset inventory and configuration records following equipment moves
• Ensure compliance with safety standards and minimise operational disruption
• Perform tape backup operations, including loading, unloading, and storage of backup media
• Follow established backup schedules and procedures
• Verify backup completion and report any failures or issues
• Maintain secure storage and proper labelling of backup tapes
• Coordinate with off-site storage vendors as required
• Respond to urgent on-site support requests from remote technical teams
• Assist with KMS (Key Management System) access requests
• Support GDC (Government Data Centre) security seal requests and verification
• Manage rack access permissions and maintain the RE Rack Access List
• Perform other operational tasks as assigned to support data centre operations

Qualifications

• Proven experience in data center operations or IT infrastructure management
• Strong knowledge of server hardware, networking equipment, and data center architecture
• Proficiency with monitoring and alerting systems commonly used in data center environments
• Solid understanding of physical infrastructure components including cooling, power distribution, and backup systems
• Experience with incident response and troubleshooting methodologies
• Excellent organizational and documentation skills
• Strong analytical and problem-solving abilities
• Effective communication skills and ability to work collaboratively with technical teams
• Preferred: ITIL certification or equivalent industry certification
• Preferred: Experience with data center management tools and software
• Preferred: Knowledge of industry standards such as ISO 27001 or Uptime Institute best practices
• Preferred: Experience with virtualization platforms and cloud infrastructure