Data Delivery Engineering Manager

This role acts as the execution engine for data monetization and AI enablement. Leading an agile engineering team, you will adopt a "Forward Deployed Engineering" mindset. Your focus is not just moving data, but building the complex, real-time pipelines that feed the Data Semantic Layer, populate the Knowledge Base, and reliably deliver AI-Ready Data to power critical commercial goals like "Direct-Channel Defence" and "Loyalty Redesign", You transform static data into predictive engines that drive commercial decisions. Your day to day

• Commercial Data Delivery and Loyalty Redesign Execute complex end-to-end ETL/ELT pipelines. Develop "Predict-and-surface" engines that push tailored promotions and loyalty redemption options during a guest's "peak-intent moments" via real-time computing. Execute data pipelines for core commercial outcomes like “Direct-Channel Defense” and “Loyalty Redesign”, transforming static data into predictive engines, develop Predict-and-Surface engines that deploy AI to predict redemption intent and surface the right culturally-anchored offer at the exact peak-intent moment.
• Deliver AI-Ready Data Pipelines Execute complex end-to-end ETL/ELT pipelines that transform messy, raw transactional data into highly structured, AI-Ready Data. Develop "Predict-and-surface" engines that push tailored promotions during a guest's "peak-intent moments" via real-time computing.
• Knowledge Base Ingestion & Embedding Engineering Build and maintain the automated ingestion pipelines for the Enterprise Knowledge Base. Implement scalable document parsing, chunking, and text-embedding workflows to ensure vector databases are continuously updated with the latest operational and commercial knowledge.
• Operationalize the Semantic Layer Work closely with the Data Platform Owner to physically implement the Data Semantic Layer in code (e.g., using dbt). Ensure that data marts and semantic models are highly performant, API-accessible, and strictly version-controlled for AI Agents to consume.
• Swarm Operating Model & Agile Execution Operate a fluid "Swarm Operating Model". Dynamically allocate team capacity to the most strategically critical initiatives. Embed Forward Deployed Engineering teams within key business domains (e.g., Loyalty, Commercial), sitting alongside the business to co-own outcomes.
• Compliant Data Processing Ensure data engineering practices conform to the enterprise data classification framework. Implement dynamic masking, tokenization, and anonymization natively within data pipelines to uphold TRAPS principles.

What we need from you

• Education & Modern Tech Stack Experience Bachelor’s or Master’s in Computer Science/Engineering. Track record of scaling data engineering delivery functions and managing multi-disciplinary teams. Proficient in SQL, Python, real-time streaming architectures (Flink/Kafka), and modern orchestration and semantic modeling tools (Airflow, dbt) on Alibaba Cloud. Hands-on experience building data pipelines specifically for LLM consumption (RAG pipelines, vector embeddings).
• Business Acumen Forward Deployed Engineering mindset—working alongside business units to co-own outcomes. Deep understanding of hospitality revenue models, loyalty point structures, and OTA distribution logic.
• Hospitality Know-How Deep understanding of hotel revenue models, dynamic pricing strategies, loyalty point structures, and OTA distribution logic. Capable of engineering data features that support data and AI to optimize direct/indirect booking algorithms.
• Delivery Leadership Track record of scaling data engineering delivery functions and successfully monetizing large-scale commercial data projects through cross-functional team leadership.
• Language & Certifications Fluent in English and Mandarin (both written and verbal). Professional certifications such as Cloud and Agile PMP certificates.

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.