Data-Driven Operations Manager

Employment Type: Full-Time Employment Work Setup: 100% Onsite
**Work Schedule:**Night Shift (Following U.S. Time Zone)
Location: Eastwood, Libis, Quezon City

Duties and Responsibilities:

• Manages day to day operations and execution of all the projects
• Development and supervision of project staff and processes, fostering a high-performance team
• Ensures accurate and timely communication of client and account issues to Operations
• Responsible for quality control and checking of Staff's outputs under his supervision
• Keeps track of team members' performance and attendance
• Check, review and compile Start of Day and End of Day reports by all team members
• Check, review and compile Weekly and Monthly Timesheets of all team members and coordinate it with Accounting
• Create regular coaching, feedback session per team member
• Regularly evaluate team members' performance
• Reports daily to the Senior Operations Manager and US Based Business Partners for Client and account concerns
• Directly Coordinate with the Clients regarding staff relations and performance
• Responsible for Onboarding and Orientation of new hires.
• Coordinate with the Talent Acquisition team regarding Staffing

Job Requirements:

• Bachelor’s degree in any related field.

• Fluent in English, articulate, and confident. Able to lead remotely and align with our fast-paced team.

• Proactive problem-solver who can recommend process improvements and think beyond the task at hand.

• Proven experience in a mid-management or team leadership role, with a strong track record of driving performance and managing day-to-day operations

• Strong people management, coaching, and stakeholder management skills.

• Experienced in presenting business reviews, operational performance metrics, and strategic recommendations to clients and senior leadership.

• Proficient in Microsoft Excel and reporting, with the ability to analyze operational data, track performance metrics, and prepare accurate reports for management review.

• Minimum of 3 years of years in a mid-management role in BPO

• Amenable to work in Eastwood, Libis Quezon City.

• Requires to be 100% Onsite during Onboarding.

What benefits await you by joining Intelassist?

• Global career advancement and networking opportunities.
• Access to both virtual and on-site intensive courses for career and personal development enhancement.
• Monetary rewards for successful referrals that are hired.
• Guaranteed weekends off and a total of 20 paid leave days upon regularization.
• Collaborative work environment
• Eligibility for Health Maintenance Organization (HMO) coverage starting from the first month of employment, with coverage of up to 100,000 PHP per illness.

**WHY INTELASSIST?**We grow together. We value your effort. We aim to empower you