Data Entry and Customer Service Specialis

Job Overview

Responsibilities of this role include communicating directly with customers to enter and process incoming freight orders, researching and resolving questions and problems. Previous experience in a customer service or operations role with a logistics, shipper or trucking company is required. Additionally, experience with Fleetenable is preferred.

Responsibilities:

• Schedule customer orders timely and accurately
• Monitor and track On Time Delivery per assigned customer
• Handling emails, phone calls, PODs, and shipment issues
• Communicate effectively with customer by phone, e-mail, and EDI for scheduling appointments and providing customer service
• Enter customer orders and data accurately and timely
• Provide accurate information regarding products and services to assist customers effectively.

Requirements:

• Strong customer service and communication skills
• 1+ years of previous experience in a logistics/shipping/transportation(Local Pickup & Delivery / Cartage operations)
• Experience with Fleetenable is a plus
• Previous experience in data/order entry
• Previous experience in a Call Center customer service environment

Skills

• Strong office skills with a focus on organization and time management.
• Excellent phone etiquette to create a positive impression during calls.
• Proven client services experience with a commitment to customer satisfaction.
• Proficient in data entry with attention to detail.
• Experience with outbound calling to engage customers proactively.
• Strong communication skills, both verbal and written, to convey information clearly and effectively.

What We Offer

• Competitive pay
• Stability and Growth
• Professional work environment
• Opportunity for advancement
• Insurance benefits
• 401K
• Holiday Pay

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person