Data Entry Associate Representative

Remote

The Data Entry Associate Representative is responsible for performing analytical and administrative functions to support Medicare Billing processes. This position is data-driven and transactional in nature, with a strong focus on accuracy, compliance, and Medicare requirements rather than customer-facing activities.

Key Responsibilities

Review billing information for accuracy and resolve discrepancies, errors, and payment issues

Post and Reconcile payments, credits, refunds, and adjustments to customer accounts

Communicate with internal departments regarding billing questions, account balances, and payment concerns

Maintain accurate and organized billing records and documentation

Research and resolve billing discrepancies while ensuring compliance with company policies and procedures

Prepare billing reports and assist with reconciliation and reporting activities

Protect confidential customer and financial information while maintaining a high level of accuracy and professionalism

Meet established productivity, accuracy, and quality standards while managing multiple billing tasks and deadlines

Required Qualifications

Working knowledge of Medicare Advantage enrollment and eligibility (Part A, Part B, and Part C)

Strong analytical and problem-solving skills with a data-focused mindset

High attention to detail and ability to manage large volumes of transactional work

Proficiency in Microsoft Office (especially Excel)

Ability to work independently with minimal supervision

Strong written communication skills for internal collaboration

Preferred Qualifications

1+ year of experience in healthcare insurance

1+ year of experience in billing processing (Medicare Advantage preferred)

Prior experience with data entry, billing systems, and transaction processing

Notes:

Remote except CA, NY, AK, HI

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status