Data Entry Customer Expert I

Job highlights

• Entry-level with basic customer service skills

• Provide technical and non-technical support via phone, chat, or in-person; handle product returns and act as liaison between customers and departments

• General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

• Remote Customer Service: Providing customer service and support via phone, online chat, or text including:

• Call center-based customer support in response to a high volume of low complexity inquiriesCustomer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service:

• Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:Acting as liaison between customers, production and distribution departments related to specific customer orders

• Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets

• An entry-level position typically requiring limited prior skills, knowledge or experience

• Work is based on detailed procedures and guidelines

• Most often manual or support-related work