Data Entry / Customer Support Specialist

Does this describe you? Organized Adaptable Disciplined Detail-Oriented If so, let’s talk!! We are in the hunt for a talented and creative thinker to join our team as a Data Entry / Customer Support Specialist for our Funeral Directors Life Arrangement Guide! This position plays a crucial role in ensuring accurate data entry - and the effective use of Funeral Directors Life software, programs, and sales tools within the funeral industry. This job exists to provide training and solve problems, making funeral directors' work easier and more efficient. By working with supervisors and teammates, the Data Entry / Customer Support Specialist helps improve our products, supporting our mission to offer great service and innovative solutions to our clients.

Essential Duties/Responsibilities:

• Basic understanding of funeral home General Price Lists
• Ability to efficiently and accurately input data
• Answering troubleshooting calls for several different applications, programs, and sales tools
• Performing Quality Assurance (QA) duties including submitting highly detailed tickets
• Actively participating in collaboration efforts.
• Be the point of contact for our sales team and funeral home representatives using more in-depth knowledge to receive requests and facilitate a response.
• Use good judgement to seek counsel or elevated requests, as necessary
• Establish and maintain positive working relationships
• Knowledgeable of FDL product information to provide accurate information to the customer
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Document all interaction in client and customer GIAS files using policy, funeral home, or agent notes.
• Communicate professionally via email or phone when contacting funeral homes, policy holders, agents, and managers
• Exercise sound judgement by using available resources and critical thinking skills to offer options to customers when necessary
• Communicate with leadership when customer requests or tasks exceed the level of training or knowledge to offer an educated response

Required Skills/Abilities:

• Gather information to facilitate a reasonable outcome
• Thrive in fast paced work environment
• Work independently according to company policy and regulatory statutes
• Accurate data entry
• MS Office 365- intermediate Excel skills
• Effective problem resolution and critical thinking skills
• Effective time management
• Excellent customer service skills
• Excellent written and verbal communication skills
• Maintain a high level of accuracy

Education and Experience:

• High School diploma or equivalent

About Funeral Directors Life Funeral Directors Life, a subsidiary of Directors Investment Group (DIG), offers an award-winning workplace that is truly one-of-a-kind.

Funeral Directors Life is a full-service preneed insurance company. We help funeral directors grow their businesses and serve more families every year. With Funeral Directors Life’s preneed programs, at-need solutions, and marketing services, funeral owners and directors can start saving time, growing their businesses and increasing profitability in a rapidly changing marketplace.

DIG has been recognized with numerous workplace awards, including the prestigious FORTUNE magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by Texas Monthly .

Based in Abilene, TX, DIG offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."

So, what makes DIG such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401 (k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.

An Equal Opportunity Employer

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