Data Entry Pharmacy Technician

Company Description

Custom Care Pharmacy is a fast-growing, high performance pharmacy dedicated to delivering exceptional patient care with speed, accuracy, and heart. We believe in doing things the right way, not the easy way. Our team is driven, solutions-focused, and committed to excellence at every level.

We combine innovation with a people first approach, leveraging advanced systems, automation, and technology to deliver a world class experience for both patients and healthcare partners. At Custom Care Pharmacy, you won't just fill prescriptions, you'll play an essential role in improving lives.

If you want to be part of a mission driven organization that values accountability, growth, and ownership, this is the place to build your career.

Job Summary

We are seeking a Data Entry Pharmacy Technician who can master the details while keeping the bigger picture in mind. This role requires precision, speed, professionalism, and the ability to juggle multiple systems and queues at once.

You will be a critical part of the workflow that keeps our pharmacy running smoothly, supporting prescription processing, communication queues, customer needs, and operational tasks. This job is ideal for high performers who thrive with responsibility and take pride in accuracy.

Responsibilities

Prescription Processing & Data Entry

Complete accurate prescription input across multiple queues
Enter new prescriptions, transfers, start dates, and payment details
Input prescriptions from priority queues to support production workflows
Process refills received and incoming document queues
Maintain the Renewal Pending queue to ensure uninterrupted medication supply
Verify transitions of care and ensure continuity for patients

Medication Coordination

Manage the MedSync call queue and complete daily outreach
Monitor and respond to incoming patient text messages
Oversee store-wide email inboxes to ensure timely responses to all pharmacy inquiries
Maintain shared team calendars, ensuring schedule accuracy and communication flow
Take inbound phone calls through a round-robin system for even distribution

Customer Service & Patient Support

Create a positive and supportive customer experience
Translate prescriptions for hearing-impaired patients using ScriptTalk when needed
Document customer concerns and take proactive steps to resolve them
Provide accurate time and cost estimates to manage expectations
Conduct patient needs assessments to support optimal health outcomes

Operational & Administrative Tasks

Open, organize, and maintain retail and facility packaging files
Manage return-to-stock processes efficiently
Perform basic delivery station functions: ringing out deliveries, creating delivery routes
Assist with bill collecting calls as assigned by the financial team

Technology & Systems

Monitor and provide feedback on pharmacy technology solutions
Leverage internal software tools to maintain workflow accuracy and efficiency
Operate effectively across multiple systems, queues, and task types

Team Collaboration

Support tasks across all technician skill levels to maintain workflow efficiency
Step into any task needed to support production and patient care
Operate with a team-first mindset and a commitment to excellence

Qualifications

High School Diploma or GED required
Previous pharmacy technician or pharmacy data entry experience strongly preferred
Exceptional attention to detail and accuracy
Ability to manage multiple queues and communication channels simultaneously
Strong written and verbal communication skills
Confidence using technology, automation tools, and pharmacy software
Problem-solving mindset with the ability to work independently
Reliable, professional, and team-oriented

Additional growth opportunities available based on performance and skills.

Why You'll Love Working Here

High-performance, growth-driven environment
Supportive leadership and team culture
Real career advancement based on competency, not time served
Opportunity to work with innovative tools, including automation and technology
Your work directly improves patient outcomes and care quality

How to Apply

Click Apply Now and submit your resume.
We're excited to meet dedicated, detail-oriented applicants who want to grow with us.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Opportunities for advancement
Paid time off
Paid training
Prescription drug insurance
Vision insurance

Work Location: In person