Data Entry Specialist (Banking/Insurance only)

Position Notes

These are contract and potentially contract-to-hire positions depending on performance and position availability.

These roles have the SBS exception to be primarily remote. The expectation is 3x a week in the office for the first week for training, followed by 1x a week in the office after training.

The rate of pay is 23/hr

These roles could report to a few different supervisors. Supervisors are listed on the hiring team.

Overview

We are looking for an individual who is positive and enthusiastic and enjoys a fast-paced environment with high-volume processing. This individual will develop an in-depth understanding of the Employer market, including the products they offer.

The ideal candidate is a quick learner who adapts to new systems and procedures and can apply this information effectively during problem resolution, while also knowing when to seek assistance.

Responsibilities

• Enter required data with a high degree of accuracy across various life insurance administrative processes. This may include policy applications, contract modifications, beneficiary updates, enrollment changes, premium and loan payments, and other insurance-related documentation.
• Use sound judgment to research and resolve problems related to policy administration and customer inquiries.
• Follow up to obtain missing information needed for processing, which may include producing customer-focused correspondence and emails, sometimes utilizing templates, or placing phone calls to customers or clients.
• Support and respond to the team inbox.
• Fulfill and/or process customer and client requests.
• Ensure all tasks adhere to department quality and security standards and are completed within service-level obligations.

Qualifications

• Strong data entry skills, including speed and accuracy.
• Ability to perform within established department goals, including quality assurance.
• Strong customer focus for both internal and external customers.
• Good prioritization skills and ability to adapt to change.
• Solid work ethic combined with professionalism and a positive, "can-do" attitude.
• Good verbal and written communication skills.
• Willingness to suggest new ideas, processes, and procedures.
• Demonstrated willingness to help others and cross-train in other departments.
• Flexibility to work overtime during peak volumes.

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Applicant Privacy Disclosure:

We collect personal information from applicants during the recruiting, pre-offer, and offer process.

During the recruiting, pre-offer process and offer process, we may collect the following categories of personal information:

Identifiers, such as name, address, and email address.

Professional and Employment-Related Information, such as resume, work history, education, and qualifications.

Information Voluntarily Provided by You in connection with the recruiting and pre-offer process.

Sensitive Personal Information, where legally permitted and necessary, such as Social Security number and date of birth.

Personal information is collected and used for the following business purposes: evaluating qualifications and eligibility for employment; communication regarding the recruitment and application process; verifying eligibility for employment; and complying with applicable legal, regulatory, and contractual obligations.

Personal information is collected and used only as necessary, and we are committed to data minimization, privacy, and providing equal employment opportunities. We are an international organization, and personal information may be accessed or processed by authorized personnel or service providers located outside the United States, subject to appropriate safeguards. We restrict use and access to personal information to authorized personnel and service providers with confidentiality and data security obligations. We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.

For information about our privacy practices, please review our Privacy Policy at: https://prideglobal.com/privacy-policy

If you do not consent to the collection of such personal information, please advise us immediately in writing at [email protected] Benefits Info:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.