Data Entry Specialist

Title: Customer Operations Sr Rep

Schedule: Hybrid

Location: St Paul, MN

Pay range: $21 - $23 hourly

(3 days per week in person for training, 1 day per week in person after training).

Contract to potential hire based on the business need and requirements

Job Summary:

• We are seeking a positive, motivated, and detail-oriented professional to join a fast-paced, high-volume customer operations team. This role will focus on accurate data entry and processing of various life insurance administrative transactions and customer requests.
• The ideal candidate is a quick learner who can adapt to new systems and procedures, research and resolve issues, and provide professional support to both internal and external customers. The position will require developing a strong understanding of the employer market and the products and services offered

Key Responsibilities:

• Accurately enter and process data across various life insurance administrative functions, including policy applications, contract changes, beneficiary updates, enrollment changes, premium and loan payments, and other insurance documentation.
• Review customer and client requests and use sound judgment to research and resolve policy administration issues.
• Follow up with customers and clients to obtain missing or required information.
• Prepare customer-focused correspondence and emails using established templates when appropriate.
• Make outbound calls to customers or clients when additional information or clarification is needed.
• Monitor and respond to team inbox requests and process customer and client transactions.
• Follow documented procedures, workflows, quality standards, and security requirements.
• Complete assigned work within established service-level expectations.
• Learn and navigate multiple systems while maintaining accuracy and productivity.
• Support team members and participate in cross-training across other functions as needed.
• Identify opportunities to improve processes and suggest new ideas or procedures.

Requirements:

• Strong data entry skills with a focus on speed and accuracy.
• Excellent attention to detail and ability to maintain high-quality work in a high-volume environment.
• Strong written and verbal communication skills.
• Good customer service skills with a focus on both internal and external customers.
• Strong time-management, organization, and prioritization skills.
• Ability to adapt to changing priorities, systems, and procedures.
• Ability to follow documented processes and workflows.
• Basic problem-solving, research, and decision-making skills.
• Strong computer navigation skills and ability to work across multiple systems simultaneously.
• Basic Microsoft Excel skills, including sorting, filtering, and reviewing data.
• Proficiency with Microsoft Outlook and Word.
• Professional, dependable, and positive attitude.
• Willingness to learn new processes and assist with cross-training.
• Ability to work overtime during periods of high volume, when needed.

Benefits Disclosure:

• “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

Equal Employment Opportunity:

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment:

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.