Data Entry Specialist

About the Role

We are looking for talented and detail-oriented individuals to join our Support Team. This role will be responsible for supporting administrative processes, data entry, and service-related activities while ensuring accuracy, efficiency, and timely responses.

Key Responsibilities

• Process registrations accurately and efficiently.

• Manage the service registration process and handle disputes or issues raised by merchants and stakeholders.

• Maintain good relationships with merchants and stakeholders.

• Monitor various communication channels and provide timely and appropriate responses.

• Perform accurate data entry and data processing.

• Identify, record, and report technical or system issues encountered during data entry activities.

• Perform administrative tasks related to partner accounts, such as credit top-ups, updating partner information, and other account-related activities.

• Perform ad-hoc tasks as required, including market research, service quality audits, and other business improvement activities.

• Support the team in achieving operational targets and maintaining service quality.

Requirements

• Minimum Diploma (D3) from any major.

• Open to fresh graduates with a maximum of 2 years of experience in Data Entry.

• Willing to work on a shifting schedule.

• Good understanding of Microsoft Excel and/or Google Sheets.

• Minimum typing speed of 50 WPM with 90% accuracy.

• Good analytical and problem-solving skills.

• Clear articulation and good communication skills in Bahasa Indonesia.

• Fast, responsive, effective, and efficient in completing tasks.

• Able to work in a dynamic and fast-paced environment.

• Basic English speaking skills.

• Must be able to read and write in English.

Excel & Google Sheets Skills

Candidates are expected to have basic knowledge and practical skills in Excel/Google Sheets, including:

• Basic calculations.

• Using Auto

NOTED

• Be Able to Speaking in English

• Be able to use Excel and Spreadsheet

• Willing work to shifting schedule