Data Entry Specialist - Customer Support

About Little Pine Coffee Company

Little Pine Coffee Company is a rustic, outdoors-inspired coffee company built around community, quality, and creating meaningful moments. We take pride in serving handcrafted drinks and providing a welcoming experience to every customer.

We operate from multiple locations as well as our mobile coffee trailer, which travels to different businesses, community stops, and special events. We’re looking for someone who is flexible, dependable, and excited to grow alongside our small business.

Job Summary

We are seeking a motivated and detail-oriented Data Entry Specialist - Customer Support to join our dynamic team. In this role, you will be responsible for accurately entering, updating, and managing data across various systems to ensure seamless customer service operations. Your technical proficiency, organizational skills, and commitment to confidentiality will drive efficiency and support our mission to deliver exceptional customer experiences. This position offers an engaging environment where your data management expertise directly contributes to our company's success.

Duties

• Enter and update customer information into databases, ERP (Enterprise Resource Planning) systems, and other data management platforms with precision and speed
• Maintain accurate records by organizing files, documents, and digital data in accordance with company policies
• Utilize Microsoft Office tools such as Word and Excel to create reports, analyze data, and streamline data entry processes
• Perform data collection tasks from various sources, ensuring completeness and accuracy for reporting purposes
• Handle confidential information responsibly, adhering to privacy standards and security protocols
• Conduct order entry and verify data accuracy using 10 key typing skills and advanced spreadsheet functions
• Support customer service teams by providing timely data support, responding to inquiries related to account information or order status

Qualifications

• Proven experience with data entry in Excel, spreadsheets, or database systems; familiarity with ERP systems is a plus
• Strong computer skills with proficiency in Microsoft Office Suite, especially Excel for data analysis and reporting
• Excellent organizational skills with the ability to manage multiple tasks efficiently in a fast-paced environment
• Demonstrated typing speed of at least 10 key strokes per second with high accuracy
• Basic math skills for verifying numerical data and performing simple calculations
• Prior office experience involving filing, data collection, or customer support is preferred
• Ability to handle sensitive or confidential information discreetly while maintaining high levels of accuracy and attention to detail

Join us as a Data Entry Specialist - Customer Support and become an essential part of a team dedicated to operational excellence! Your technical skills and proactive approach will help us deliver outstanding service while advancing your career in a vibrant work environment.

Pay: $24.00 - $28.00 per hour

Work Location: In person