Data Manager

Who you are

• Advanced coding using at least one of SQL and SAS
• Coaching and mentoring others
• Using written and verbal communications skills to present complex data issues to non-technical audiences
• Understanding of approaches to ensure high quality and reliable outputs
• Working collaboratively with non-technical colleagues to understand customer problems and defining data solutions
• Integrating and analysing data from multiple sources to solve complex business problems
• Python for data analysis, automation or process improvement
• Working with BigQuery and data platforms within Google Cloud
• Using AI-powered tools to accelerate development and improve efficiency

What the job involves

• The team plays a vital role in sourcing, analysing and developing data using SQL/SAS to accurately and efficiently identify customers affected by problems and calculating any refunds required in line with procedures and controls. We’re always learning and sharing our knowledge through each project and look for ways to standardise re-usable activities
• We aim to make processes straight forward and are empowered to challenge thinking and behaviours to enable the business to adapt and evolve, addressing real customer problems when it matters
• While this is a Data Manager role, it's focused on leading complex rectification projects and driving outcomes rather than people management. You'll work across teams to shape solutions, influence decisions and deliver customer impact,
• Leading (and undertaking) the data analysis for the rectification, reporting progress, risks and issues at key forums. You may also plan and prioritise work across a small portfolio of rectifications
• Using advanced data techniques to identify and calculate the customer impact of rectifications
• Providing insightful information and advice to guide business decisions
• Driving continuous improvement of processes, tools and techniques and inputting into the future approach of the customer rectification journey
• Mentoring more junior analysts to improve their capabilities, you may also manage a small team of junior analysts

The application process

• End Date: Tuesday 22 September 2026

Benefits

• Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
• A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
• A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
• Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
• Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
• Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
• Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
• Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
• Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.