Data Migration & Systems Support Administrator

As our customer base continues to grow, we are seeking a methodical and detail-focused Data Migration & Systems Support Administrator to join our technical team. The role is responsible for extracting, formatting, validating and importing customer data into our business systems as part of customer onboarding and migration projects. Strong Excel skills, analytical thinking and a high standard of accuracy are essential. Alongside migration work, the successful candidate will support e-commerce product management, system and process improvements, routine server monitoring, and general IT support activities.

Key Responsibilities

• Data Extraction and Cleansing: Extract, cleanse and format customer data from legacy systems ready for import.
• Data Import: Prepare and import data into customer platforms and internal systems.
• Price File Management: Format and maintain supplier and customer price files, processing pricing updates promptly.
• Data Quality: Investigate and resolve data quality and migration issues.
• E-commerce Product Management: Catalogue and maintain product information for our e-commerce platforms.
• System and Process Improvement: Create and improve internal systems, processes and workflows.
• Server Monitoring: Carry out routine server and system health checks and report any issues.
• IT Support: Provide first-line support to colleagues on day-to-day IT issues, escalating to our support partner where needed.
• Development Support: Support development projects with testing, data preparation and configuration.
• Documentation: Maintain accurate documentation of processes and activities.

Required Skills and Qualifications

• Excel: Advanced Microsoft Excel skills, including:
• Formulas and functions
• VLOOKUP/XLOOKUP
• Pivot Tables
• Data validation
• Text and data manipulation
• Analytical Skills: Strong analytical and problem-solving abilities.
• Attention to Detail: Excellent attention to detail and accuracy.
• Data Handling: Experience working with large datasets.
• Organisation: Strong organisational and time management skills, with the ability to work independently and manage multiple priorities.
• Communication: Good written and verbal communication skills.
• Technology: Confident using technology and learning new systems.

Desirable Experience

• Migration: Some exposure to data migration, data import or customer onboarding work.
• E-commerce: Familiarity with e-commerce platforms or product data.
• Databases: A basic understanding of databases or SQL.
• Server Administration: Some experience of basic Windows Server tasks, such as checking services, backups or applying updates.
• Hosting: An awareness of web hosting environments such as IIS.
• Microsoft 365: Familiarity with Microsoft 365 from a user or basic admin perspective.
• Networking: A general understanding of networking basics such as IP addresses, DNS and VPNs.
• IT Support: Some experience helping colleagues with day-to-day IT issues or working with support tickets.
• Scripting: An interest in learning scripting (e.g. PowerShell or Python) to automate routine tasks.

Personal Attributes

• Logical and methodical thinker.
• Highly organised and detail-oriented.
• Proactive and self-motivated.
• Customer-focused approach.
• Positive attitude with a willingness to learn and develop.

Key Performance Indicators

• Accuracy and quality of imported data.
• Successful completion of customer migration projects.
• Number of data-related issues identified and resolved.
• Product catalogue completeness and accuracy.
• Timely processing of pricing updates.
• System uptime and successful completion of routine server checks.
• Contribution to process improvements and system development initiatives.
• Customer and internal stakeholder satisfaction.

Key Objective To deliver accurate data migrations, maintain high-quality product information, and provide reliable support for business systems, servers and development projects.

Pay: £25,420.00-£27,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking

Work Location: In person