Data Operations Associate

• We are looking to hire a Data Operations Associate who is excited and driven to play a key role in supporting our GTM and Product activities
• As we pursue our mission of providing customers with unique insights on small businesses, your work will own customer-related data operations and customer onboarding projects, establish and improve data processes, and ensure high-quality data services for our customers
• As a Data Operations Associate, you will be on the front lines helping us meet our company’s mission of being the most reliable and accessible source of data and intelligence on small businesses
• You will work closely with Enigma’s Customer Success and Product teams and use your scrappy process management and data analysis skills to showcase the power of our SMB data to our customers and prospects
• We stand by the power of our data and you will create impact by driving efficient processes and delivering high-quality products to our customers. The ideal candidate is motivated by seeking out the business value of data and gaining experience in go-to-market efforts, looking deeply into the specifics of data products and distilling problems down to their simplest solvable core
• Fuel GTM activities at a fast paced startup environment from an operations perspective
• Scale and manage data and onboarding operations to streamline customer lifecycle end-to-end
• Own and lead data analysis projects, and generate the insights that help drive customer conversations forward
• Prepare regular reports to communicate data quality metrics and improvements to stakeholders
• Conduct thorough data quality checks to ensure accuracy, consistency, and completeness of datasets, and investigate issues
• Generate and maintain detailed documentation of data operations processes and data dictionaries
• Work hand-in-hand with the CS and Product teams to inform the product roadmap and data tooling investments
• Gain experience and train in developing tools and reports using best-in-class tech stack and infrastructure
• Make an impact on Enigma’s growth from day one
• Exposure: You will be situated at the cutting edge of data, GTM and product at Enigma and there will be many mentorship opportunities in this role
• Learning opportunity: You will learn first-hand how financial institutions make crucial business decisions with our data and drive the operations to help them do so
• Impact: You will be at the core of Enigma’s customer service engine, providing value to customers starting from day 1
• Market-Changing Technology: Enigma is changing the way underwriting, risk monitoring, and marketing is done for small and medium businesses

Benefits

• Family Medical Leave
• Adoption Assistance
• Flexible Work Schedule
• Generous Parental Leave - Enigma offers 12 weeks paid leave for all new parents and 20 weeks of paid leave for birthing parents
• Daily sync
• Friends outside of work
• Volunteer in local community
• Eat lunch together
• Team based strategic planning
• Pair programming
• Group brainstorming sessions
• Team owned deliverables
• Remote Work Program - Enigma has a hybrid-remote working culture. Our employees work from anywhere but are always welcome at our office in NYC- Brings strong business intuition to make sense of complex business data
• Has proficiency in one or two data wrangling tools for tabular data, incl. SQL
• Has excellent written and verbal communication skills with the ability to work collaboratively in a team environment and communicate effectively with both technical and non-technical stakeholders
• Is a self starter with the ability to manage multiple tasks and prioritize effectively
• Has passion for data-driven decision-making and an eagerness to learn and adapt to new technologies and tools
• Has project management experience owning complex, custom deliverables and onboarding workflows end-to-end
• Has strong analytical and quantitative skills and the ability to extract, manipulate and analyze data with a keen eye for detail
• Is curious, coachable, reliable and driven for growth
• An undergraduate degree in engineering, statistics or a data-related field
• Prior experience in data analytics, data operations or business analytics positions
• Prior experience with data products and/or strong understanding of machine learning concepts
• Familiarity with the world of enterprise software, data-as-a-service, or business intelligence tools
• 0-2 years experience working with data