Data Operations Coordinator

Viable candidates must currently live within commuting distance to Boston, MA. This is a hybrid position (typically 2 days onsite / 3 days remote), which requires working partially in downtown Boston, MA. This position is not eligible for employer visa sponsorship.

The Workers’ Compensation Rating and Inspection Bureau of Massachusetts (WCRIBMA) is seeking a Data Operations Coordinator to collect and process workers’ compensation policy, statistical, and financial data in accordance with established procedures. The Data Operations Coordinator will communicate with WCRIBMA customers in response to inquiries and requests regarding data reporting programs and procedures. Notable job responsibilities include:

• Process work queue items related to policies, Unit Statistical Reports (USRs), and ratings.

• Review acknowledgement forms and financial data calls.

• Communicate responses to customer (insurance companies, insurance agents, employers, etc.) requests and inquiries in accordance with established procedures.

• Maintain an accurate log of edit failures as well as bureau and carrier correspondences for assigned carriers.

• Support the data reconciliation process.

• Help administer the Data Quality Incentive and Data Quality Compliance Programs.

• Assist with the testing of edits, applications, and system changes.

• Assist in the writing of procedures and propose changes to expedite workflows and staff efficiency.

• Process additional assignments related to policies, USRs, ratings, and financial data.

• Work on other projects and tasks as needed.

• High school diploma or equivalency is required.

• One plus years of business experience in a professional work environment and/or formal training preferred.

• Knowledge of business computer applications, particularly with Microsoft 365.

• Proficient interpersonal, communication, and organizational skills.