Data Operations Engineer

About the job

Your Career, Accelerated

You’ve got the skills. The curiosity. The hunger to grow, try new things and make a real impact. We’re a growing global tech consultancy. Some of the world’s biggest businesses turn to us to help bring their data, AI, cloud and digital solutions to life.

We’re the home base for talented technologists who want more and are looking to take their career to the next level by having more learning, more variety, more support and more chances to do meaningful work. If that sounds like the kind of place you’d thrive in, keep reading.

Life at Vivanti

Our people are the lifeblood of our business. At our core - we want people who are deeply curious about technology, willing to have a go and have a voice to solve our customer's most complex business problems.

We value breadth at Vivanti - we know that no business is the same. We believe the best technologists have a few deep skills, but love to explore new tools. This means, regardless of what curveballs get thrown at us, we'll always be able to solve the problem.

We also love to have fun - even our senior folks are techies at heart and we want to have a great time as we go on this journey together.

What You’ll Do

• Observability: Ensure end-to-end monitoring of pipelines, data services, infrastructure, and databases. Proactively detect and resolve issues to maintain system health
• FinOps: Track and optimize platform usage and cost. Understand cost drivers, perform forecasting, and automate cost control measures
• User Management: Manage onboarding, offboarding, and role-based access controls across tools including Tableau, Snowflake, and AWS
• Privilege Access Management: Oversee and audit elevated access to critical systems in compliance with security policies
• Application Maintenance: Perform regular maintenance, updates, and health checks on platform components to ensure operational stability
• Service Desk Management: Triage and resolve incidents, service requests (SRs), and problems. Maintain the BAU roster and collaborate with cross-functional teams
• Minor Enhancements: Address low-effort business enhancements (2–3 days) through a structured request process
• Business Continuity Planning: Maintain and test Business Continuity Plans (e.g., Tableau DR) to ensure platform resilience
• Deployment Services: Support production deployments, bug fixes, and enhancements in line with CI/CD pipelines
• Data Load Fixes: Resolve failures in data ingestion due to scheduling, connectivity, infrastructure, or secret rotation issues
• Transformations/Data Model Support: Provide Level 1 triage for issues arising from schema changes, malformed data, or source inconsistencies
• Functional Data Questions: Perform initial triage for data requests or quality issues, and coordinate with domain-specific data analysts as needed
• Project Support: Offer support for projects needing platform team involvement
• License Review: Participate in quarterly Tableau license reviews and ensure license compliance
• Documentation: Maintain procedures, work instructions, and knowledge base (KB) articles for operational consistency and knowledge transfer.

What We Are Looking For

• 5+ years of experience in a Data Platform Support, DevOps, or Operations role
• Hands-on experience with tools like Tableau, Snowflake, AWS/Azure, Informatica Cloud
• Familiarity with ITSM practices (e.g., incident, problem, change management)
• Proficiency with Jira, CI/CD workflows, and monitoring tools
• Strong documentation, communication, and stakeholder management skills.