Data Operations Support Specialist

Product Operations Support Specialist

Minimum Years of Experience

3-6yrs

Minimum Level of Education

AA/BA preferred, but would consider applicants with applicable experience

English proficiency, C1 or better preferred

The Role

Working in a fast-paced, innovative environment, the Product Operations Specialist role will focus on working to help each of our new customers onboard by setting up each of our customer's PandaDoc digital documents so that their job applicants can fill those documents out electronically and submit electronic signatures. The PandaDoc (digital document signing) platform is integrated directly into Apploi's product.

Responsibilities

• Configure and manage customer documents within our document-signing platform, PandaDoc, including the manual setup of customized fields
• Configure customers document templates to assign them to certain teams, sections of the platform, and to add additional features
• Make minor document code adjustments as needed (no programming experience required; attention to detail and a willingness to learn are essential)
• Use strategic thinking to determine creative solutions to customer document setup needs
• Work with integration team to add field IDs to templates to ensure 3rd party integrations are working properly
• Troubleshoot document issues as needed
• Review customer documents and workflows, providing thoughtful recommendations to improve quality, efficiency, and outcomes
• Communicate effectively with Customer Success Managers to advise on best practices and propose creative, customer-focused solutions
• Support data entry and configuration tasks related to our Schedule product as needed
• Assist with additional manual account setup and configuration tasks as required

Skills/Qualifications

• Excellent verbal and written communication skills in English
• 3-6years of professional work experience; recent college graduates are encouraged to apply
• Comfortable working in a fast-paced, startup-style environment
• Demonstrates a strong work ethic, integrity, and a drive to succeed
• Adaptable and open to new initiatives, tools, and processes
• Highly detail-oriented with strong organizational skills
• Eager to learn and grow into a broader role over time while excelling in a position focused on repeatable, process-driven work
• Experience learning software tools or the ability to quickly master new technology and become a subject-matter expert
• Naturally curious problem-solver who enjoys investigating issues, understanding root causes, and identifying effective solutions