Data Product Manager - Membership

Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto "Building Success Together," Nisum has grown to over 1,800 professionals across the United States, Chile, Colombia, India, Pakistan, and Canada. A preferred advisor to leading Fortune 500 brands, Nisum enables clients to achieve direct business growth by building the advanced technology they need to reach end customers in today’s world, with immersive and seamless experiences across digital and physical channels.

We are looking for an experienced Data Product Manager to own the vision, roadmap, prioritization, and delivery of enterprise membership data products supporting acquisition, onboarding, engagement, personalization, renewal, retention, and lifetime value.

What You'll Do

• Own product vision, discovery, roadmap, backlog, prioritization, requirements, launch, adoption, and KPIs.
• Partner with Membership, Marketing, CRM, Personalization, Digital, Member Care, Finance, Data, Engineering, Analytics, Security, Privacy, and Governance teams.
• Prioritize Member 360, identity, householding, lifecycle, segmentation, offers, audiences, attribution, retention, and LTV capabilities.
• Define business rules, member/lifecycle definitions, KPIs, quality thresholds, and acceptance criteria.
• Deliver secure, reusable Databricks/lakehouse data products supporting analytics, reporting, activation, experimentation, personalization, and AI/ML.
• Ensure privacy, consent, security, governance, data quality, lineage, and responsible data use throughout the product lifecycle.
• Evaluate AI/ML use cases including churn, propensity, recommendations, next-best-action, segmentation, and LTV.
• Manage dependencies, risks, stakeholder readiness, adoption, and continuous improvement while measuring time to value and business outcomes.

What You Know

• 5+ years in Product Management, Data Product Management, Analytics Product Management, or related roles.
• Strong experience with product strategy, discovery, roadmap, prioritization, requirements, Agile/Scrum, backlog, dependencies, launch, and outcome measurement.
• Hands-on knowledge of Databricks/lakehouse, data pipelines, semantic layers, metadata, data quality, lineage, and self-service analytics.
• Strong understanding of Member 360, identity resolution, householding, CRM, customer/member data, lifecycle, loyalty, segmentation, engagement, churn, renewal, personalization, and LTV.
• Strong understanding of data governance, privacy, consent, security, responsible AI/data use, and enterprise data practices.
• Strong analytical, communication, stakeholder-management, problem-solving, and influencing skills.
• Experience with Databricks, Delta Lake, Unity Catalog, data architecture, data modeling, APIs, and CDPs/CRM.
• Experience in retail, wholesale, subscription, loyalty, financial services, or digital commerce.
• Experience with personalization, audience activation, marketing measurement, experimentation, and customer analytics.
• Exposure to AI/ML, churn, propensity, recommendations, next-best-action, and LTV modeling.
• Familiarity with Jira, Confluence, and large-scale Agile/Scrum environments.

Education

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.

Compensation Band: $120k to $125k/annum plus benefits

Benefits In addition to competitive salaries and benefits packages, Nisum US offers its employees some unique and fun extras:

Professional Development - We offer in-house technical training and professional learning programs aimed at developing skills across a broad spectrum of topics such as technology, leadership, role-based training, and process expertise. We also offer an annual stipend for employees to attend external courses in order to maintain professional certifications

Health & Wellness Benefits

• We believe that your health and welfare are important, and we strive to ensure that you have affordable options available to you, including some plans that are subsidized for employees and their families up to 90%. We also have dental and vision plans in the US where Nisum pays 100% of premiums for employees

Volunteerism Pay

• We believe in giving back and in the US, our employees are eligible for up to 40 hours of paid time off each year to volunteer towards the causes that they are most passionate about. This is in addition to personal PTO and paid holidays

Additional Benefits

• We offer all the other important benefits to keep employees and their families healthy and financially secure, such as 401(k) retirement savings with a company match, pre-tax parking and transit programs, disability insurance, and Basic Life/AD&D, alongside exclusive employee discounts on a wide variety of products and services.