Data Scientist

How You'll Help Us Keep Climbing (Overview & Key Responsibilities) This candidate will be part of a high-performing team that drives Loyalty performance through analytics. In this role, you will be responsible for developing analytics models, leveraging data from different sources to provide recommendations and actionable insights for business stakeholders in Loyalty and other divisions at Delta, promoting a data-driven approach to decision-making. You will also independently present model results, key findings and insights to business users and leadership, in a digestible way.

Key Responsibilities

• Gather, analyze, and leverage large sets of raw data to deliver actionable insights using SQL, SAS, Python, and other technologies.

• Develop AI/ML models to deliver personalized experiences to customers, improve acquisition and engagement efforts through precise targeting and drive customer satisfaction and loyalty.

• Implement customer data models and tools to make data and insights accessible to Loyalty and other divisions at Delta.

• Track and report key performance metrics across all areas of Customer Engagement & Loyalty.

• Collaborate with business owners to take a data-driven approach in identifying revenue or customer engagement opportunities and recommend actions for further improvement.

• Communicate engagement trends and opportunity areas to the team, business stakeholders, and leaders in a concise and easily consumable way through both written and verbal communication.

• Stay current with the advancements in AI and software engineering tools and identify ways of implementing them to enhance efficiency and deliver business impact.

What You Need To Succeed (Minimum Qualifications)

• 2 to 4 years of relevant experience.
• Bachelor’s or master’s degree in data science, statistics, mathematics, computer science or engineering.
• Strong experience in building AI/ML models and delivering data science projects.
• Deep understanding of various machine learning techniques, the ability to formulate an analytical problem and to choose the best technique for data and the business objective.
• Expert-level proficiency in SQL and Python.
• Intermediate proficiency in data visualization tools such as Power BI, Tableau, etc.
• Ability to function effectively in a fast-paced environment.
• Problem-solving skills with the ability to translate data into actionable insights.
• Embraces diverse people, thinking, and styles.
• Consistently makes safety and security, of self and others, the priority.

Behavioral Competencies

• Ability to work in collaborative environments and embrace diverse perspectives.
• Communicate clearly and concisely, express thoughts and ideas effectively, and embrace cultural differences with respect when engaging with others.
• Ability to engage effectively with peers and stakeholders to build strong partnerships.
• Prioritize, maintain focus, and consistently deliver commitment.
• Proactively understand customer expectations and willingness to create customer-based solutions.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Working knowledge of Analytics applications across the Customer lifecycle in any industry
• Working knowledge of statistical/machine learning tools (e.g., R, TensorFlow) preferred
• Experience in designing data models for cloud-based solutions from leading cloud providers such as AWS, Azure, etc.
• Self-motivated and take pride in building great products for key stakeholders.
• Resourceful in finding the data and tools you need to get the job done.
• Not afraid to ask for help when you need it or help teammates when they need a boost.

About The Company What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.

Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor’s 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune’s World’s Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore The DTH is one of Delta Air Lines' investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the "Leader in Employee Volunteering" category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program. For more information, please visit www.deltatechhub.com

Why join?

• Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
• Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
• Immerse yourself in an employee-centric culture.
• Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
• Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.