Data Solution Lead Manager, Data Collection Excellence

Description Are you passionate about bridging the gap between technical ML solutions and customer success? Do you thrive providing consultation in an ambiguous environment, all while building customer partnerships? Do you enjoy leading dynamic and fast paced teams with global impact? We're looking for a Data Solutions Lead Managers to join our growing team!

About The Role As a Data Solutions Lead Manager, you will manage a team of Data Collection owners who provide expert consultation on ML/Gen AI data collections and own execution from start to finish. You'll drive business value by providing regular feedback and ensuring your team is working efficiently, manage active escalations and help them build long standing partnerships with customers. If necessary you will have the technical capability to step in and take control of high priority or challenging collections, delighting our customers and deliver meaningful change for the models that back them.

Key job responsibilities

Manage and monitor your teams performance, creating a culture of ownership in ambiguous situations

Act as an SME Manager, gaining deep domain knowledge in the field of data collection for AI and relevant products

Own global program improvement initiatives for the Data Collection Excellence Organization

Coordinate across global teams, influencing stakeholders to ensure effective and expedient delivery

Monitor and optimize collection health metrics to ensure customer success

Drive customer adoption through providing technical value and the provision of an exemplary customer experience.

You'll Also Act as an escalation point for challenging data collections, directly assisting senior level customers and your team.

Collaborate with product and technology teams to implement effective long term solutions

Consolidate customer feedback and translate it into improvement initiatives

Basic Qualifications

• 5+ years of people management experience
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks
• Experience leading and influencing the data strategy of your team or organization
• Bachelor's degree in a relevant field or equivalent work experience
• Experience working with customers with a passion for delivering exceptional service, or experience in technical support and experience that includes strong analytical skills, attention to detail, and effective communication abilities
• 5+ years of experience in ML data operations, with a strong understanding of data annotation/ML workflows and concepts
• Working knowledge of JSON, Command Line, and Python

Preferred Qualifications

• Bachelor's degree in Computer Science, Business or a related field
• 2+ years of technical support experience, or experience in leadership or account management positions
• Background in customer success or solution consulting

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Company

• ADCI HYD 16 SEZ

Job ID: A10508223