Data Solutions Support Specialist

About Us:

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.
We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.
We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

The Role

Reporting to the Data Solutions Support Team Lead, this hybrid role provides hands-on level 2 technical support as part of the Global Support Team, serving as a first and second point of contact for end users around the globe. You will resolve customer enquiries professionally and efficiently while also supporting implementations, onboarding, training, knowledge creation, and continuous improvement across Seequent’s Data Solutions applications.

In this role, you will have the opportunity to:

• Resolve moderately complex support requests for Seequent’s Data Solutions applications, including MX Deposit and Imago, working directly with customers by email, telephone, or remote sessions.
• Prioritize and triage technical support requests, provide clear and timely responses, and track open tickets through to satisfactory resolution.
• Deliver a high standard of customer support through effective listening, confident communication, practical education, and solution-focused troubleshooting.
• Deliver or assist with virtual and in-person onboarding and training, and provide deployment support for the Data Solutions Team when required.
• Create practical self-help resources such as quick start guides, learning paths, and on-demand training materials for customers and internal teams.
• Apply Knowledge Centred Support (KCS) principles to proactively create structured, reusable knowledge-base content and identify opportunities where new content will add value.
• Identify opportunities to improve support processes, working with senior team members to design solutions and champion adoption.
• Collaborate with escalated technical staff, sales, development, and other support teams to help establish and maintain effective service levels.
• Contribute to project work and lead minor projects with appropriate supervision.

To be successful in this role, you should have:

• Post-secondary degree in Data Management or Computer Science, with a minimum of two years of experience in a Data Management or Computer Science role.
• Strong computer literacy and proficiency with database management applications, including Microsoft Excel and Microsoft Access.
• Proficiency with database engines and management tools, including SQL and MongoDB.
• Proficiency with reporting tools such as Power BI and Pentaho, and REST API tools such as Postman.
• Experience troubleshooting web application communication using browser inspectors, along with an interest in automating data processes to improve business efficiency.
• Excellent analytical, troubleshooting, and problem-solving skills, with a strong customer-service orientation and a focus on resolving customer issues quickly.
• Excellent written and verbal English communication skills, strong organization and prioritization skills, and the ability to work effectively with internal and external contacts with minimal supervision. Experience with earth science applications such as Leapfrog, Oasis montaj, Central, or other Seequent applications is an asset, as is experience working with geological datasets.
• Experience in a geo-related science role or a support role within the earth sciences industry, and secondary-language communication skills, are assets.

Additional Information

Work from the local office 2 days a week and home-based the remainder of the week

Our Commitment to Equity, Diversity, and Inclusion
At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.
Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!

Benefits of being a Seequenteer and why you’ll love being on our team.
We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.
If this posting gets you excited about joining Seequent please apply now!
For more information about everything Seequent, please visit Seequent.com.

Equal Opportunity Employer:
Seequent (Bentley) is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.

Seequent (Bentley) Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination
Seequent (Bentley) participates in e-Verify / Seequent (Bentley) participate in e-Verify / Right to Work Notice

Request an Accommodation:
As an Equal Opportunity Employer, Seequent is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by sending us an email at [email protected].