Data Specialist

About the role

The Data Specialist is responsible for ensuring that incoming data from client schools is processed in an accurate and timely manner, with the ultimate aim of providing a seamless, uninterrupted service to customers. Working in collaboration with Customer Care agents, Implementation Specialists, Client Growth and Client Success Managers, the Data Specialist assesses customer needs and ensures that the set-up process produces an error-free, high-quality outcome. The Data Specialist is a proactive communicator and team player, who contributes to a culture of continuous improvement and efficiency.

Key responsibilities

• Ensure consistently high standards of verbal and written communication with key stakeholders.
• Process enrolment data using designated systems and tools, ensuring accuracy and completeness of information.
• Verify the relevance of enrolment data to ensure it aligns with the required criteria; where necessary, provide clear instructions in the form of Help Centre documentation to assist clients with generating high-quality data.
• Monitor the quality and frequency of incoming data integrations, and identify and report any discrepancies or data quality issues that may arise.
• Assist in the organization and maintenance of enrolment records and process documentation.
• Perform ad hoc tasks as related to payment processing, content uploading, and data optimisation projects or initiatives.
• Work under the guidance and direction of the Head of Customer Care and other colleagues across the Client Team department to provide clients with seamless, uninterrupted access.

About you

• Has completed training in Excel and other data related certifications.
• Proficient in efficiently cleansing, manipulating, processing, and sorting diverse datasets to ensure accuracy and integrity.
• Demonstrate ability to generate comprehensive reports and perform ad hoc data tasks.
• Proficient in MS Excel and Google Sheet (formulas & VLOOKUP).
• High attention to detail, time management, and organization skills.
• Excellent communication skills both written and verbal.
• Strong Problem-Solving Ability: Excellent at finding solutions to challenges.
• Effective Team Player: Works well with others and can also handle tasks independently.
• Willingness to Learn: Not afraid to seek guidance and accepts feedback positively.
• Professionalism and Confidentiality: Adheres to strict confidentiality rules and interacts with the business with discretion.

About us

Beepo is a Probe Group company, a full service Australian owned outsourcing company, with a team of 15,000 across 6 countries - the largest and most diverse Australian owned customer experience outsourcing provider. Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

*Terms and Condition Apply