Data Specialist

**Position Overview**

We are seeking a full-time Administrative & Data Entry Specialist to join our headquarters in Plymouth, Michigan. The incumbent will serve as the primary point of contact for donors and callers, maintain the integrity of our donor database, and oversee the processing of incoming mail and charitable contributions. This position integrates data management with front-office operations and donor relations, making it an ideal opportunity for an organized, detail-oriented professional with a commitment to service excellence.

**Key Responsibilities**

* **Donor Data Management:** Manage and update donor and contribution records within the CRM; verify source documentation; resolve discrepancies, duplicates, or data gaps; and generate requested donor reports.

* **Donor Services:** Manage the primary office telephone line, process telephonic donations, and provide information regarding our international programs and operational regions.

* **Front Office Operations:** Facilitate call screening and routing for leadership; record detailed messages; and manage visitor reception.

* **Correspondence and Financial Processing:** Execute daily mail processing; verify, log, and reconcile donation checks against donor records.

* **Qurbani Initiatives:** Coordinate and verify donor lists for submission to field offices.

* **Records Administration:** Oversee physical and digital filing systems, maintain data backups, and provide comprehensive administrative support to the team.

**Qualifications**

* Associate degree.

* Proficiency in MS Office Suite, specifically Excel, Word, and Outlook.

* Strong verbal communication skills and a professional approach to customer service.

* High level of accuracy in data entry and numerical processing.

* Capacity to manage confidential information and financial assets with integrity.

* Proven organizational skills with the ability to manage competing priorities.

* Self-motivated, adaptable, and team-oriented.

* *Preferred:* Experience with CRM/donor databases and 1+ years in data entry, reception, or office administration.

**Position Details**

* **Location:** On-site; Plymouth, Michigan.

* **Classification:** Full-time, hourly, non-exempt.

* **Schedule:** Standard business hours; includes occasional local travel for banking requirements.

* **Department:** Finance & Administration.

**Application Process**

Interested candidates are invited to submit a resume and a cover letter to [email protected] with the subject line "Administrative & Data Entry Specialist." Applications will be reviewed on a rolling basis.

Mercy-USA is an equal opportunity employer.