Database Administrator

Presales

• Demonstrated ability to troubleshoot challenging technical issues

• Excellent client/ customer management skills in term of presales engagement

• Support TOR include creating and changing together with partners

• Good technical presentation skill

Support

• To manage and resolve Service Requests logged by customers (internal and external) on Database and CDC and contribute to proactive support activities according to product support strategy and model

• Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards

• Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)

• Contributing to Knowledge Management content creation and maintenance

• Working with development on product improvement programs

What we're looking for

• Experience troubleshooting and optimizing Database performance

• Strong experience with relational databases such as Oracle (or other DB) is required.

• A fundamental understanding of IT service management and the ITIL business process

• Bachelor or higher in Computer Information Systems or equivalent experience in a related field

• Familiarity with Linux or other OS

• Good written and verbal communication skills in English - with the ability to clearly explain solutions to complex technical problems

• Ability to work with high-value customer administrators and developers

• Excellent time management skill