Database and Payments Administrator

Ealing Abbey Counselling Service

EACS is an established voluntary sector provider of 1:1 low-cost counselling and psychotherapy to people living in Ealing. EACS serves a very diverse local population whose mental health needs often fall outside of NHS talking therapy. We engage up to 60 volunteer trainee counsellors on Masters or Undergraduate degree programmes.

The role: Database & Payments Administrator

EACS is looking for a highly organised and numerate Database and Payments Administrator to support the smooth running of our counselling service.

Working closely with the Administration & Placements Coordinator and reporting to the Counsellor Placement Manager in the day to day, you will ensure accurate and timely submission of payment, attendance and clinical evaluation records; and other essential administrative processes. You will liaise with our volunteer counsellors to resolve queries related to this, using our databases and excel spreadsheet to help monitor and record key information for the Service.

This is a varied role suited to someone who enjoys working with systems, figures, and detailed records; and contributing as part of a small and supportive team.

Who we are looking for:

You will have:

• Excellent attention to detail, particularly when entering and checking data
• Experience of using databases
• Numeracy and a high level of accuracy
• Competence in Microsoft Excel, Word and Outlook
• Clear and sensitive written and verbal communication skills.
• A methodical approach, good time management and the ability to prioritise.
• The ability to work independently, use your initiative and remain effective under pressure.
• A collaborative approach and willingness to contribute to a small team.
• A flexible attitude and dependable work ethic.
• A clear understanding of the importance of confidentiality.

Experience of, or an interest in, counselling services and the voluntary or charitable sector would be an advantage.Overview

Pay: £26,936.00 per year

Application question(s):

• Do you have experience of, or an interest in, mental health provision and the voluntary or charitable sector?

Education:

• A-Level or equivalent (required)

Work Location: In person