Database / CRM Executive

Job highlights

• Conducting customer surveys and gathering feedback to improve customer satisfaction and experience .

Kokan Ngo is looking for Database / CRM Executive to join our dynamic team and embark on a rewarding career journey

• Developing and implementing CRM strategies to increase customer engagement and loyalty
• Managing and maintaining the company's CRM system, including data entry, data cleansing, and data segmentation
• Analyzing customer data and behavior to identify trends, insights, and opportunities for improvement
• Creating and executing targeted marketing campaigns and communications to increase customer retention and upsell opportunities
• Collaborating with other departments, such as sales and marketing, to ensure the CRM system is aligned with business goals and objectives
• Ensuring the accuracy and completeness of customer data in the CRM system
• Providing training and support to staff members on the use of the CRM system
• Conducting customer surveys and gathering feedback to improve customer satisfaction and experience
• Monitoring and analyzing customer interactions across various channels, such as email, social media, and chatbots