Database Officer

About the role

EXO Travel Malaysia Sdn Bhd is seeking a Database Officer to join our team in Kuching, Sarawak. This is a full-time position that plays a crucial role in managing, maintaining and optimising our database infrastructure. As Database Officer, you will be responsible for ensuring the security, performance and integrity of our databases, which are fundamental to our business operations. This role is essential to supporting our company's data management capabilities and enabling seamless business continuity across the organisation.

Key responsibilities

• Data Entry & Maintenance: Accurately input and update supplier rates, descriptions, and contract conditions into the Tourplan database.
• Quality Control: Audit existing data to ensure consistency in naming conventions, pricing formulas, and descriptions across all regions of Malaysia.
• Contract Management: Review supplier contracts (hotels, transport, excursions) to ensure all terms—such as surcharges, black-out dates, and cancellation policies—are correctly reflected.
• Troubleshooting: Assist the Sales and Reservations teams by investigating and resolving any pricing discrepancies or system errors.
• Content Support: Coordinate with the Product team to upload high-quality images and engaging descriptions for our online booking platforms.
• Supplier Relations: Occasionally communicate with suppliers to clarify contract details or request updated information.

What we're looking for

• Bachelor’s degree in Information Technology, Tourism or related field.
• Strong computing skills. Previous experience in using TOURPLAN software or similar is an advantage.
• Experience in software system management background would be an advantage.
• General knowledge about Travel Business and tourism in destination.
• Excellent spoken and written English
• Be precise, detailed and systematic.

Skills:

• Good interpersonal and presentation skills.
• Ability to work under pressure, show initiative and problem-solving skills.
• Ability to work independently to meet deadlines and targets.
• Good computer literacy

What we offer

We provide a competitive compensation package and opportunities for professional development and career advancement within EXO Travel Malaysia Sdn Bhd. Our company values our employees and fosters a supportive working environment that encourages innovation and continuous learning. We offer flexibility in how work is structured to support a healthy work-life balance. Our team is dedicated to creating an inclusive workplace where every employee can thrive and contribute meaningfully to our mission. We welcome applications from all candidates and are happy to discuss any adjustments or support you may require during the recruitment process.

About us

EXO Travel Malaysia Sdn Bhd is a dynamic organisation operating in the travel and tourism sector. We are committed to delivering exceptional travel experiences and services to our clients through innovative solutions and dedicated customer service. Our team is passionate about leveraging technology to enhance our operations and provide value to our customers. We pride ourselves on creating a collaborative and forward-thinking workplace where our employees can develop their skills and grow their careers. Based in Kuching, Sarawak, we are an integral part of the local business community and committed to operational excellence.

Apply now

To apply for this Database Officer position, please submit your CV, cover letter and any relevant certifications or references to our recruitment team. We look forward to hearing from qualified candidates who are excited about contributing to our organisation.