Database SME (GCP)

Experience and exposure to Google cloud Managed SQL (Cloud SQL for Postgresql, MySql, Oracle) and Cloud Native DB (Spanner, Big Table, DataStream, Memory store, Redisetc)

Experience and exposure in installing & configuration, performance tuning & optimization

Hands-on with replication & schema designing, query optimization, data security procedures

Regularly updating and maintaining the system to ensure optimal performance and security

Exposure in configuring and managing network devices and services

Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps

Identifying, resolving technical issues, and diagnosing the root cause of technical problems, whether hardware, software, or network-related

Providing technical assistance to users, both internal and external, through various channels

Communicating technical information clearly and concisely to users and stakeholders

Setting up and tearing down cloud resources (servers, storage, networks) as needed

Ensuring consistent and secure configurations across the cloud environment

Support with 24x7 operations (Rotational Shifts)

Own and resolve technical consults end-to-end

Ensure accurate documentation.

Meet defined SLAs and quality benchmarks while handling consults.

Assist the team on technical handling and resolving customer issues with priority