Database Support Engineer

Who you are

• You should have deep experience with relational databases (PostgreSQL is a strong plus!) and be able to quickly gain a detailed understanding of TimescaleDB. You should have a “can do it” attitude, where helping the user comes first
• Bachelor’s degree in computer science, information systems, or equivalent experience
• Relational DB experience at scale: administration, data modeling, query optimization
• Experience with relational databases (PostgreSQL a strong plus!)
• Experience as a technical support professional with external customers
• Strong aptitude to understand and learn new software products
• Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience
• Be familiar with TimescaleDB! You should download and test it out before you interview:
• Familiarity with broad cloud computing concepts and experience with AWS, GCP, and Azure
• Experience with Relational databases, NoSQL databases, and data modeling tools
• Familiarity with PostgreSQL, including best practices, Query Plan analysis, backup/restore, migrations, etc
• A strong sense of curiosity and a willingness to wade into the unknown and learn as you go

What the job involves

• Tiger Data is hiring a Database Support Engineer for our growing global team! The right candidate will be comfortable providing deep technical support and interacting with customers daily
• Work with our customers across a wide range of topics, from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation
• Manage support cases from beginning to end
• Develop and maintain close relationships with our customers to help them be successful
• Be curious, always willing to learn, and always looking for ways to improve our products, processes, and culture
• We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics

The application process

• We respond to every applicant
• We review applications fairly and objectively, and shortlist based on relevant skills and experience
• We ensure clear and timely communication throughout your candidate journey
• We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization

Benefits

• Flexible PTO & family leave
• Professional development & educational benefits
• Summer Fridays off in August
• FSA/Dependent FSA plans
• Fully remote work from anywhere
• 401(k) retirement plan
• Stock options
• Premium insurance options for you and your family
• Monthly WiFi stipend